[cisco-voip] Caller ID clarification

Thu Jul 9 14:26:45 EDT 2009

Yeah - I meant if you send out “UOG – Test” from your phone would it actually make it all the way through to the destination.  From my understanding it’s not reliable in the US since the call usually passes through multiple carriers and some of the information is not passed along.  Therefore we use this Local LEC database?  You said that in Canada it’s determined by calling party. The only way for it to make it to the destination would be if the information is passed from carrier to carrier.  How many different ones are there in Canada?

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Thursday, July 09, 2009 2:12 PM
To: Carlos Ortiz
Cc: Cisco-VoIP PuckNetherNet
Subject: Re: [cisco-voip] Caller ID clarification

If we were to turn on outbound caller ID, the internal callerID name configured on the phone would be sent to any Canadian carrier. 

Not sure if that's what you were asking.

Apparently, w/ v7 and higher, there is an "ASCII" call display configuration on the DN that is used for PSTN outbound CallingID so it can be different than internal display. Haven't tested that in the least though.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Carlos Ortiz" <COrtiz at sscincorporated.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "Cisco-VoIP PuckNetherNet" <cisco-voip at puck.nether.net>
Sent: Thursday, July 9, 2009 2:00:39 PM GMT -05:00 US/Canada Eastern
Subject: RE: [cisco-voip] Caller ID clarification

I think the problem in the US is that the information is not passed from carrier to carrier consistently if at all.  Therefore if a LEC doesn’t update its database you just get the same old information.  Does the NAME and CID Number get propagated from you Call Mgr other to other carriers?

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Thursday, July 09, 2009 11:23 AM
To: Carlos Ortiz
Cc: Cisco-VoIP PuckNetherNet
Subject: Re: [cisco-voip] Caller ID clarification

In my bit of investigation, it's the called party's LEC that does the database lookup for the CallerID in the U.S. In Canada, it's up to the calling party to fill that information in. Not sure why the difference exists.

Basically, it's whomever updates the white pages last, or something like that. Good luck getting it working properly.

We have a hamburger franchise on campus and for the longest time, calls from our campus to the states were coming up as this hamburger franchise. Not sure how it got fixed, but it eventually sorted itself out. Likely because we updated the white pages.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Carlos Ortiz" <COrtiz at sscincorporated.com>
To: "Cisco-VoIP PuckNetherNet" <cisco-voip at puck.nether.net>
Sent: Thursday, July 9, 2009 10:35:21 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Caller ID clarification

We have a business unit that wants to send out a different caller ID name (ABC Company) from their location.  According to ATT who is the PRI provider, they will accept whatever we send to them.  I have a couple of questions:

1)      Can this be done with CCM 4.1.3 and H.323 gateways? (if so - where do I configure)

2)      From previously looking into this I understand that Caller ID at a residence is determined by a database lookup by the Local LEC.   If that’s true, how could I get this database updated nationwide so that when we call our clients (all over the US) they get the name ABC company instead of the generic “Shelton, CT”.

Thanks,

Carlos

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