[cisco-voip] Stop SNR on transferred calls

[Ryan Ratliff]

Only if you make it a blind transfer and delay the SNR call until the  
transfer has been completed.

-Ryan

On Jul 9, 2009, at 8:02 PM, Jefferson Wilson wrote:



I saw this e-mail the other day.  I too am having this issue.  Was it  
ever resolved?



Can a call be answered on a SCCP phone and then by hitting the  
“transfer” or “Direct Transfer”  to an SNR(Mobile Connect) number  
that when the call makes it to the Cell phone it is the caller id of  
the original calling party and not the phone the initiated the transfer?



Thank you.



Jefferson
















To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Stop SNR on transferred calls



How does the operator perform the transfer now? Using the IP Phone,  
or using something like Attendant Console?

If using something like Attendant Console you can go to "Transfer"  
instead of "Consult Transfer" and the call will be extended directly  
to the destination with the original calling party CallerID.

If you used Unity to transfer, then this ccm service parameter would  
come in handy: Display Original Calling Number on Transfer from Cisco  
Unity

If you can convince the operator to complete the transfer QUICKLY (as  
soon as ringback is heard) then we can modify the "Delay Before  
Ringing Remote Destination" parameter on the Remote Destination. If  
the operator has finished transferring before we start start ringing  
the cell phone, then the callerID sent out externally will be that of  
the original calling party.

Let me know how that works for you.

- Jason

On Fri, Jun 19, 2009 at 3:59 PM, Voice Noob <voicenoob at gmail.com> wrote:

Yes I understand it is working as designed and that it is doing  
exactly what it is suppose to do I was just looking for an option or  
a setting to change.  How can I try the direct transfer?



From: Jason Burns [mailto:burns.jason at gmail.com]
Sent: Friday, June 19, 2009 2:52 PM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Stop SNR on transferred calls



Would the behavior be different if the operator used a Direct  
Transfer instead of a consult transfer?

With a consult transfer it really is a new call to you from the  
operator, so the operator's callerID is the correct info to display.

On Fri, Jun 19, 2009 at 9:56 AM, Voice Noob <voicenoob at gmail.com> wrote:

I have Single Number Reach setup and working great. The only thing I  
don’t like is if someone calls the main number and the operator  
transfers a call to my desk IP phone. It will ring my cell phone with  
the main number as the caller-id instead of the original caller  
number. If the caller were to call my DID line directly it would show  
their caller-id on my cell phone. Is there any way around this? Can I  
stop SNR on transferred calls? I could set a deny ACL for the  
operator extension but I do want her to be able to call my extension  
and get my cell phone so that is not the best option. Thanks.






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