[cisco-voip] Telco, New PRI Questions

[Bob Fronk]

Sorry to change the subject, but your reply brings up a question that I was asked (and can't answer).

We also assign our CLID in Call Manager so all outgoing calls appear as our "main" number.  However, some users who use Mobile Connect or conditional forwarding would like for the incoming call to show the original calling number, rather than our main number.

Is this possible?  If so, could someone point me to an article?

--
Bob Fronk
P Please print only as needed.





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jim Reed
Sent: Monday, July 13, 2009 3:39 PM
To: Mark Holloway; Jeff Ruttman
Cc: cisco-voip
Subject: Re: [cisco-voip] Telco, New PRI Questions

Mark makes a good point on the CLID.  If you're not going to override CLID internally, make certain you let the LEC know what CLID you want called parties to see on your outbound calls.  This has come back to haunt more than one end user who wasn't aware of this and just told the LEC to assign whatever BTN they wanted to the PRI.  We override everything through Call Manager so it's never been a problem but I know for some it's been some unwanted hassle to get the LEC to change it after the fact.  Especially if there is a third party LD carrier involved.
--
Jim Reed
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)



On 7/13/09 1:32 PM, "Mark Holloway" <mh at markholloway.com> wrote:
Usually the "main" number is referred to the BTN and the LEC uses this for reference purposes in their own ordering system.  In the end it doesn't really matter which number is the BTN.  In rare cases the LEC may use the BTN for outbound CLID if you indicate your don't want unique CLID per DID.


On Jul 13, 2009, at 12:14 PM, Jeff Ruttman wrote:


Greetings,



One of our sites is changing from inbound trunks and DIDs and pots lines to a PRI and our DIDs.  I got a call from Verizon and they asked me what number I wanted on the PRI, and usually (They said.) that is the main number of the business.  Well the main number out there is one of our DIDs, and that can't be assigned to the PRI.



I don't care what number they put on the PRI, do I?  Is this right:  On telco's side, they point our DIDs to whatever number is assigned to the PRI, then Gateway\CCM et all route incoming calls from the PRI according to the DID that the caller dialed.  So Verizon can assign any number they want, right?



Thanks

jeff

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