[cisco-voip] CUPS7 cannot send IM's

[Oddiraju, Kiran @ London SMC]

Thanks for the response Erik. I don't see any issues on the ACL's side, in fact I have created a separate ACL for each of my desktop that has Personal Communicator installed and one ACL for the whole subnet (192.168.0.0/24). System Troubleshooter under Diagnostics also shows Green Tick for ACL configuration. On the Show server Health on the communicator show the Deskphone Not connected - stopped and Deskphone (CTI)àCallControl.Devicename=<blank>. 

 

I don't know what config I am missing...still no IM's and No calls can be made...all these options greyed out.

 

Thanks,

Kiran

 

From: Erik Goppel [mailto:egoppel at gmail.com] 
Sent: 17 July 2009 11:11
To: Oddiraju, Kiran @ London SMC
Cc: cisco-voip
Subject: Re: [cisco-voip] CUPS7 cannot send IM's

 

Kiran,

 

check you incoming and outgoing acl`s

 

 

erik

On Thu, Jul 16, 2009 at 7:55 PM, Oddiraju, Kiran @ London SMC <Kiran.Oddiraju at cbre.com> wrote:

Cisco Unified CallManager 7.x

Cisco Unified Presence

VMWare Platform

Cisco Unified Personal Communicator

Cisco 7970 IP Phones

 

Guys,

 

Just wondering if anyone was successful in sending Instant messages and placing calls using Personal Communicator in a CUPS-7 on VMWare environment? I was only able to connect to Presence on the Personal Communicator but cannot place calls or send IM, all the options are grayed out. Is there some limitation if you are on VMWare environment? Broadcast messages from the administrator seems to be working.

 

Cheers,

Kiran

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CB Richard Ellis Limited, Registered Office: St Martin's Court, 
10 Paternoster Row, London, EC4M 7HP, registered in England and Wales No. 3536032. 
Regulated by the RICS and an appointed representative of CB Richard Ellis 
Indirect Investment Services Limited which is authorised and regulated by the Financial Services Authority.

This communication is from CB Richard Ellis Limited or one of its 
associated/subsidiary companies. This communication contains information 
which is confidential and may be privileged. If you are not the intended recipient, 
please contact the sender immediately. Any use of its contents is strictly prohibited 
and you must not copy, send or disclose it, or rely on its contents in any way whatsoever. 
Reasonable care has been taken to ensure that this communication 
(and any attachments or hyperlinks contained within it) is free from computer viruses. 
No responsibility is accepted by CB Richard Ellis Limited or its associated/subsidiary 
companies and the recipient should carry out any appropriate virus checks.

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