[cisco-voip] CUPS7 cannot send IM's

[Oddiraju, Kiran @ London SMC]

That's it, it was the domain name. CUPS was not able to connect to my domain, so I introduced a DNS server and now I can see the presence and send IM's.

Thanks for your pointing me to the right direction, I owe you a pint Brian.

Regards,
Kiran

-----Original Message-----
From: Brian [mailto:bms314 at gmail.com] 
Sent: 17 July 2009 13:22
To: Oddiraju, Kiran @ London SMC
Subject: Re: [cisco-voip] CUPS7 cannot send IM's

Check you domain name in service parameters.  I had the exact same
problem before and it was my domain was the wrong case.  ( I can't
remember if it was upper case or lower case).

Brian

On 7/17/09, Oddiraju, Kiran @ London SMC <Kiran.Oddiraju at cbre.com> wrote:
> Ahhaa...I am able to place calls now, I think I haven't added the
> appropriate role to the users. I have added the users to every single
> role/group in the list and now I am able to place calls. The only missing
> part is IM's still not working. And also I cannot see the users Presence
> status. Can someone point me to the right direction?
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Oddiraju, Kiran @
> London SMC
> Sent: 17 July 2009 11:25
> To: Erik Goppel
> Cc: cisco-voip
> Subject: Re: [cisco-voip] CUPS7 cannot send IM's
>
>
>
> Thanks for the response Erik. I don't see any issues on the ACL's side, in
> fact I have created a separate ACL for each of my desktop that has Personal
> Communicator installed and one ACL for the whole subnet (192.168.0.0/24).
> System Troubleshooter under Diagnostics also shows Green Tick for ACL
> configuration. On the Show server Health on the communicator show the
> Deskphone Not connected - stopped and Deskphone
> (CTI)àCallControl.Devicename=<blank>.
>
>
>
> I don't know what config I am missing...still no IM's and No calls can be
> made...all these options greyed out.
>
>
>
> Thanks,
>
> Kiran
>
>
>
> From: Erik Goppel [mailto:egoppel at gmail.com]
> Sent: 17 July 2009 11:11
> To: Oddiraju, Kiran @ London SMC
> Cc: cisco-voip
> Subject: Re: [cisco-voip] CUPS7 cannot send IM's
>
>
>
> Kiran,
>
>
>
> check you incoming and outgoing acl`s
>
>
>
>
>
> erik
>
> On Thu, Jul 16, 2009 at 7:55 PM, Oddiraju, Kiran @ London SMC
> <Kiran.Oddiraju at cbre.com> wrote:
>
> Cisco Unified CallManager 7.x
>
> Cisco Unified Presence
>
> VMWare Platform
>
> Cisco Unified Personal Communicator
>
> Cisco 7970 IP Phones
>
>
>
> Guys,
>
>
>
> Just wondering if anyone was successful in sending Instant messages and
> placing calls using Personal Communicator in a CUPS-7 on VMWare environment?
> I was only able to connect to Presence on the Personal Communicator but
> cannot place calls or send IM, all the options are grayed out. Is there some
> limitation if you are on VMWare environment? Broadcast messages from the
> administrator seems to be working.
>
>
>
> Cheers,
>
> Kiran
>
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> 3536032.
> Regulated by the RICS and an appointed representative of CB Richard Ellis
> Indirect Investment Services Limited which is authorised and regulated by
> the Financial Services Authority.
>
> This communication is from CB Richard Ellis Limited or one of its
> associated/subsidiary companies. This communication contains information
> which is confidential and may be privileged. If you are not the intended
> recipient,
> please contact the sender immediately. Any use of its contents is strictly
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> No responsibility is accepted by CB Richard Ellis Limited or its
> associated/subsidiary
> companies and the recipient should carry out any appropriate virus checks.
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> CB Richard Ellis Limited, Registered Office: St Martin's Court,
> 10 Paternoster Row, London, EC4M 7HP, registered in England and Wales No.
> 3536032.
> Regulated by the RICS and an appointed representative of CB Richard Ellis
> Indirect Investment Services Limited which is authorised and regulated by
> the Financial Services Authority.
>
> This communication is from CB Richard Ellis Limited or one of its
> associated/subsidiary companies. This communication contains information
> which is confidential and may be privileged. If you are not the intended
> recipient,
> please contact the sender immediately. Any use of its contents is strictly
> prohibited
> and you must not copy, send or disclose it, or rely on its contents in any
> way whatsoever.
> Reasonable care has been taken to ensure that this communication
> (and any attachments or hyperlinks contained within it) is free from
> computer viruses.
> No responsibility is accepted by CB Richard Ellis Limited or its
> associated/subsidiary
> companies and the recipient should carry out any appropriate virus checks.
>
CB Richard Ellis Limited, Registered Office: St Martin's Court, 
10 Paternoster Row, London, EC4M 7HP, registered in England and Wales No. 3536032. 
Regulated by the RICS and an appointed representative of CB Richard Ellis 
Indirect Investment Services Limited which is authorised and regulated by the Financial Services Authority.

This communication is from CB Richard Ellis Limited or one of its 
associated/subsidiary companies. This communication contains information 
which is confidential and may be privileged. If you are not the intended recipient, 
please contact the sender immediately. Any use of its contents is strictly prohibited 
and you must not copy, send or disclose it, or rely on its contents in any way whatsoever. 
Reasonable care has been taken to ensure that this communication 
(and any attachments or hyperlinks contained within it) is free from computer viruses. 
No responsibility is accepted by CB Richard Ellis Limited or its associated/subsidiary 
companies and the recipient should carry out any appropriate virus checks.