[cisco-voip] IPCC Connect 2 PSTN Calls

[Granger, Simon]

Ryan

How would voicemail on the mobile device be handled in this instance?

If one of the mobiles went to voicemail, would the system see this as a successful connect?

Thanks

Simon


Simon Granger
Server Specialist

FM Global 
1 Windsor Dials, Windsor, Berkshire, SL4 1RS, UK
T: +44 (0)1753 750154 
F: +44 (0)1753 868700
www.fmglobal.com

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: 12 June 2009 14:28
To: Granger, Simon
Cc: 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] IPCC Connect 2 PSTN Calls

Definitely possible with small modifications to the default aa.aef  
script to input the mobile numbers.  The only restriction on the  
outbound call destination is in CUCM via partitions/CSS.   Depending  
on the selection for redirect CSS on your IPCC port groups (in  
appadmin) either the inbound gateway or the CTI port's CSS will be  
used for the outbound call.

I'm not sure what docs are out there for the scripting part.  I'd  
start with http://cisco.com/en/US/products/sw/custcosw/ps1846/ 
products_programming_reference_guides_list.html unless you feel  
brave, in which case I'd say fire up the CRS editor, load up aa.aef  
and start poking around.

-Ryan

On Jun 12, 2009, at 9:09 AM, Granger, Simon wrote:

IPCC express version 4.5 are you able to receive a PSTN call via Call  
Manager and then route it back out to a different PSTN number.   
Within the scripting functionality will place call be able to do this?



Following the recent Swine Pandemic our business wants to have an  
auto attendant that the end points are in the PSTN i.e. mobile  
numbers.  Though they want for example options in the auto attendant  
to circular hunt different mobile phones.  I.e. option 1 would hit a  
finance dept and there would be multiple agents who could receive the  
call.  Any suggestions would be welcome.



Also, does anyone have any good references for IPCC scripting?



Thanks



Simon


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Registered Office: FM Insurance Company Limited
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