[cisco-voip] Play Message without Voicemail or UCCX?

Fri Jun 19 13:57:23 EDT 2009

Sweet! I faintly recall having to do that now. Brings back memories. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 

----- Original Message ----- 
From: "Mark Pratt" <Mark.Pratt at wageworks.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "John V. Weigand" <jvw at medicineforthedefense.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, June 19, 2009 1:55:14 PM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] Play Message without Voicemail or UCCX? 

To set up queuing for AC pilot points in CM4.1(3) you need to go to C:\Program Files\Cisco\CallManagerAttendant\bin and run the acconfig.bat file. 

This will bring up a window to edit server properties and under advanced select the pilot point and check the enable queuing box. You can also set the hold time and queue size. 

Mark 

Mark Pratt 
IPT Specialist, IT Operations 
Direct: 480-291-0431 
mark.pratt at wageworks.com 

This is a confidential correspondence intended only for the recipient. Further distribution or dissemination is prohibited. Please delete if received in error. No part may be construed as tax or legal advice. Unless indicated otherwise, this email does not constitute a "writing" under E-SIGN/UETA, i.e., no contract or agreement is implied or intended. 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Friday, June 19, 2009 9:53 AM 
To: John V. Weigand 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX? 

Thanks John. This question has come up quite a bit in the past. This sounds like a half-decent workaround/solution. 

>From what it sounds like, your just using the callmanager configs for AC, not the software itself. 

I just checked v4.1(3) and I don't have the queueing option. 

Can you create these things for free? Can this be used as a backup/alternative for IPCC? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 

----- Original Message ----- 
From: "John V. Weigand" <jvw at medicineforthedefense.com> 
To: cisco-voip at puck.nether.net 
Sent: Friday, June 19, 2009 12:41:56 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX? 

http://www.medicineforthedefense.com/ 
Thanks for everyone's suggestions. 

I did figure out how to get it working with an attendant console pilot point - set it to allow Queuing, create a DN not attached to any device and set it as the only member of the pilot point hunt group. Incoming calls just immediately get placed into the queue and hear the MOH. 

John V. Weigand 
Help Desk Support/Executive Support 

Litigation Management, Inc. 
300 Allen-Bradley Drive 
Suite 200 
Mayfield Heights, OH 44124 

Tel: 440-484-2000 
Fax: 440-484-2009 
Cell: 
email: mailto:jvw at medicineforthedefense.com 

PRIVILEGE AND CONFIDENTIALITY NOTICE 

The information in this electronic mail is intended for the named recipients only. It may contain privileged and confidential material and may be protected under law by the Health Insurance Portability and Accountability Act. Any use of this information by anyone other than the intended receiver is prohibited. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this electronic e-mail or by calling (800) 778-5424. Please delete it from your computer. Thank you. 

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Thursday, June 18, 2009 3:31 PM 
To: Weigand, John V. 
Cc: Lelio Fulgenzi; cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX? 

Do you have a gateway you can run a tcl script on that could just play 
a .au file? I don't know myself how to do it but I know it's possible 
and i'm sure someone around here may know how or have a script they 
would share. 

On Thu, Jun 18, 2009 at 2:44 PM, Weigand, John 
V.<jvw at medicineforthedefense.com> wrote: 
> Serious Medicine for the Defense ® 
> 
> IVR = UCCX, which we have. Unfortunately, it’s being moved at the same time. 
> Thanks for the thought though! 
> 
> 
> 
> John V. Weigand 
> Help Desk Support/Executive Support 
> 
> Litigation Management, Inc. 
> 300 Allen-Bradley Drive 
> Suite 200 
> Mayfield Heights, OH 44124 
> 
> 
> 
> 
> Tel: 440-484-2000 
> Fax: 440-484-2009 
> Cell: 
> email: jvw at medicineforthedefense.com 
> 
> PRIVILEGE AND CONFIDENTIALITY NOTICE 
> 
> The information in this electronic mail is intended for the named recipients 
> only. It may contain privileged and confidential material and may be 
> protected under law by the Health Insurance Portability and Accountability 
> Act. Any use of this information by anyone other than the intended receiver 
> is prohibited. If the reader of this message is not the intended recipient, 
> you are hereby notified that any dissemination, distribution, copying, or 
> other use of this message or its attachments is strictly prohibited. If you 
> have received this message in error, please notify the sender immediately by 
> replying to this electronic e-mail or by calling (800) 778-5424. Please 
> delete it from your computer. Thank you. 
> 
> From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
> Sent: Thursday, June 18, 2009 2:10 PM 
> To: Weigand, John V. 
> Cc: cisco-voip at puck.nether.net 
> Subject: Re: [cisco-voip] Play Message without Voicemail or UCCX? 
> 
> 
> 
> Not natively with CUCM as far as I know. 
> 
> But CUCM comes with 5 port IVR or something like that that you could set up 
> and it would fit your bill. You'd have to install Windows, etc. But you have 
> it. 
> 
> 
> 
> --- 
> Lelio Fulgenzi, B.A. 
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
> "Bad grammar makes me [sic]" - Tshirt 
> 
> 
> ----- Original Message ----- 
> From: "John V. Weigand" <jvw at medicineforthedefense.com> 
> To: cisco-voip at puck.nether.net 
> Sent: Thursday, June 18, 2009 1:14:21 PM GMT -05:00 US/Canada Eastern 
> Subject: [cisco-voip] Play Message without Voicemail or UCCX? 
> 
> 
> We’re going to be moving our voicemail server and UCCX server to a new 
> building next week, and they’re going to be down for several hours. Is there 
> any way with just CallManager (v5.1.3) to play a message stating we’re down 
> for maintenance? 
> 
> 
> 
> I was trying to figure out a way to get a specific DN to immediately answer 
> calls, place it on hold, and play an MOH… Or could this maybe be done 
> through an attendant console queue? 
> 
> 
> 
> Thanks! 
> 
> _______________________________________________ cisco-voip mailing list 
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
> 
> _______________________________________________ 
> cisco-voip mailing list 
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
> 
> 

-- 
Ed Leatherman 
_______________________________________________ 
cisco-voip mailing list 
cisco-voip at puck.nether.net 
https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090619/fff5dc1c/attachment.html>