[cisco-voip] Getting To The Right Voicemail

[Lelio Fulgenzi]

alternate extensions in Unity/Unity Connection will do the trick. 

if you are using a third party VM, you can use custom voicemail profiles. 

this is the ONE things that Cisco removed from CCM 3.2 or something like that. in CCM 3.x you had a "voicemail box" field in every DN config page. IT WAS AWESOME! 

then it was replaced by "voice mail profiles" which is not scalable if you want 3000 custom voicemail boxes. 

alternate extensions aren't ideal because Unity/Unity Connection AA will never ring the alternate extension. 

that being said, Unity Connection now has partitions, soooooooooo, you should be able to set up the search space of the "attempt forward" routing rule to include alternate extension partitions, but leave the partition out of any AA search space. 

haven't tested that yet. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Jim Reed" <jreed at swiftnews.com> 
To: cisco-voip at puck.nether.net 
Sent: Tuesday, May 5, 2009 5:35:32 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] Getting To The Right Voicemail 

We have several people who are changing extensions. I am setting up their 
old extensions as phantoms which Call Forward All to their new extension. 
Is there a way in the Device setup to force the new extension voicemail to 
take the message instead of it trying to revert back to voicemail for the 
old extension or will I have to create a call handler for each of the old 
extensions with the new extension as the covering voicemail? 
-- 
Jim Reed 
Swift Communications, Inc. 
970-683-5646 (Direct) 
775-772-7666 (Cell) 


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