[cisco-voip] really simple auto attendant script?
John P Callahan
jcallaha at willamette.edu
Wed May 6 12:30:31 EDT 2009
We have a remote facility running CME and UE on a Cisco 2811 with
several POTS lines. The POTS lines all plar to a receptionist, and if
the receptionist doesn't answer they forward to the UE aa.aef
auto-attendant.
They don't like the auto-attendant - callers are saying it's too
complicated...
What the office wants is "You have reached ____. Press 1 for ___, press
2 for ___, press 3 for ____". I've downloaded the Cisco CUE editor but
starting from scratch seems well -- hard. The included UE
"aasimple.aef" is close to what we want but our extensions are 4 digits
and not contiguous, so "Press 3901 for ___, press 3920 for ___" doesn't
seem that much better than what they have now.
Does anyone have an aef script that plays a welcome message, waits for a
single digit, and uses parameters like "Transfer0", "Transfer1",
"Transfer2", "Transfer3", "Transfer4" to route a call? Or can I use
"aasimple.aef" and somehow translate single digit extensions to their 4
digit extensions?
Thanks!
John
--
John P. Callahan <jcallaha at willamette.edu>
Director, Network Services
Willamette University
900 State St, Salem OR, 97301
Phone: 503-375-5495 Fax: 503-375-5456
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