[cisco-voip] CCX 7.0 Initial Configuration Help Needed

[Terry Glass]

You are right. I entered a User Prefix and User ID and both were created in CUCM as Application Users. Wish the CCX Installation Guide was clear on that.

Thank you for your help. Really appreciated.

Terry

--- On Thu, 5/7/09, Ryan Ratliff <rratliff at cisco.com> wrote:

> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] CCX 7.0 Initial Configuration Help Needed
> To: "Terry Glass" <hispacific at yahoo.com>
> Cc: cisco-voip at puck.nether.net
> Date: Thursday, May 7, 2009, 2:07 PM
> CUCM admin guide will only tell you
> how to add an application user.  It won't reference
> anything about IPCC.
> 
> Check out the section in the CCX 7.0 Admin Guide
> "Configuring RmCm Provider" 7-2.  It looks like once
> you set up the AXL user and get that working CCX will create
> the Telephony and RmCm users in CUCM for you.  You will
> still need to do the device associations but there's also
> instructions on that "Associating Agent Extensions with the
> RmCm Provider".
> 
> -Ryan
> 
> On May 7, 2009, at 2:45 PM, Terry Glass wrote:
> 
> 
> Appreciate the quick response but I don't see anything in
> the CCX Admin Guide on how these are to be setup in CUCM.
> Nothing in the CUCM Admin Guide either.
> 
> --- On Thu, 5/7/09, Ryan Ratliff <rratliff at cisco.com>
> wrote:
> 
> > From: Ryan Ratliff <rratliff at cisco.com>
> > Subject: Re: [cisco-voip] CCX 7.0 Initial
> Configuration Help Needed
> > To: "Terry Glass" <hispacific at yahoo.com>
> > Cc: cisco-voip at puck.nether.net
> > Date: Thursday, May 7, 2009, 1:27 PM
> > The Telephony and RmCm subsystems are
> > looking for their respective jtapi usernames
> (traditionally
> > named something like 'jtapi' and 'rmjtapi',
> respectively).
> > 
> > There should definitely be something in the CCX admin
> guide
> > for creating these, assigning roles, and assigning
> devices.
> > 
> > -Ryan
> > 
> > On May 7, 2009, at 1:16 PM, Terry Glass wrote:
> > 
> > 
> > Setting up CCX 7.0 with CUCM 7.0(1).
> > 
> > During the initial configuration of CCX, it asks for
> an AXL
> > Admin and then on the Cisco Unified CM Configuration
> Page,
> > under the CM Telephony Subsystem, it asks for a User
> Prefix
> > and Password, and finally under the RmCm Subsystem, it
> asks
> > for a User ID and Password.
> > 
> > Problem is that I can't find out how to set these up
> in
> > CUCM 7.0 in either the CCX Installation Guide or the
> CUCM
> > Guides.
> > 
> > I created a User Group called CCX AXL Admin and
> assigned
> > the Standard AXL API Access role to it.
> > I then created a Application User called CCX_AXL_Admin
> and
> > added the user group I created. After some reading I
> also
> > added the Standard CCM Admin User group (the CCX
> > Installation Guide says Standard Unified CCX
> Administrators
> > group and "Standard AXL API Access" roles in Unified
> CCX
> > Communications Manager but I think they meant CCM and
> > CUCM).
> > 
> > I also activated Cisco CTIManager and Cisco AXL Web
> > Service.
> > 
> > I am right so far?
> > 
> > What do I need to do for the Telephony Subsystem,
> User
> > Prefix, and the RmCm Subsystem, User ID ? How do I set
> those
> > up in CUCM 7.0? Is there anything else I have to setup
> in
> > CUCM? Is there any documentation that shows how to do
> all
> > this?
> > 
> > I really appreciate all the help that the members of
> PUCKS
> > provide.
> > 
> > Terry Glass
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> > 
> > 
> 
>