[cisco-voip] Adding names for outside callers

[Justin Steinberg]

I echo Lelio's comments - thanks for sharing, this is excellent.

Nick can you tell us what versions of IOS you've had success running with
this TCL script?

On Thu, May 7, 2009 at 7:14 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> This is fantastic Nick. Thanks for sharing. I'm sure many of us will find
> this useful. Even if only to begin playing with this stuff and using the
> code you provided as a basis.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
>
> ----- Original Message -----
> From: "Nicholas Mooney" <Nicholas.Mooney at astrazeneca.com>
> To: cisco-voip at puck.nether.net
> Sent: Thursday, May 7, 2009 3:10:37 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] Adding names for outside callers
>
>  Hi,
>
>
>
> Found the solution to my problem in the end - with some help from Cisco.
>
>
>
> The solution attached allows you to have a script that runs on your PSTN
> gateway that polls a www server for the name of any incoming caller's ANI.
> You need to build your own www site, script and database to return to the
> results - however you probably already have most of this in the form of an
> internal company phonelist. We are using CUCM 6 & 7 and a 2821 for the voice
> infrastructure, and IIS and SQL which is feed from Active Directory for the
> database infrastrucutre. It all works perfectly with about 3000 numbers in
> the database.
>
>
>
> The functionality is enabled by a TCL script that goes on the PSTN gateway
> router. The script came from Cisco initially and works like this:
>
>
>
> Router gets an incoming PSTN call that matches the DID dial peer.
>
> Router executes the attached script (caller_name.tcl)
>
> caller_name.tcl sends a www POST request with the parameter "ani" which is
> the caller's number / ani to your www server
>
> you build a website at http://x.x.x.x/IPTelephony/Default.asp that takes
> the ani as a POST and looks it up in your corporate directory
>
> your script at http://x.x.x.x/IPTelephony/Default.asp must return either
> the plain text-only name like "Joe Bloggs" or another string like "Unknown
> Caller" -- no html or anything else, just characters
>
> the characters/string returned from the script is displayed on the screen
> of the IP Phones
>
>
>
> You need to get the caller_name.tcl script and do this:
>
>    change x.x.x.x to the IP of your webserver
>
>    change y.y.y.y to the IP of your publisher
>
>    load the script into the TFTP root on your publisher
>
>    setup your x.x.x.x website and scripts and database (the hard bit)
>
>    add these commands to your gateway:
>
>
>
> application
>
> service caller tftp://y.y.y.y/caller_name.tcl
>
>
>
> dial-peer voice 4000 pots
>
>   description Incoming PSTN Calls
>
>   service caller
>
>   incoming called-number 99999999..$
>
>   direct-inward-dial
>
>
>
> and your done…
>
>
>
> Also - if you use remote destinations / mobility / snr then the CUCM will
> overwrite whatever ANI response the tcl script gets. So if altering name is
> set for a remote destination (mobile phone) then it will overwrite whatever
> the gateway puts there.
>
>
>
> Hope this helps someone --- it really should be a standard feature from
> Cisco but its not. It seems whenever I replace a PABX with a Cisco solution
> this is one of the first things users ask for - as most PABX's could have
> global name / outside number combinations in a directory or abbreviated
> numbering.
>
>
>
> Nick.
>
>
>
>
>
>
>
> *From:* Jason Burns [mailto:burns.jason at gmail.com]
> *Sent:* Friday, 28 November 2008 2:59 PM
> *To:* Mooney, Nicholas
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Adding names for outside callers
>
>
>
> The Mobility feature in CallManager 6.X might do what you're looking for.
>
> When the remote device associated with a particular user calls in,
> CallManager does know which user is making the inbound call. I don't know
> what the display info would be on these calls though.
>
> On Thu, Nov 27, 2008 at 9:40 PM, Mooney, Nicholas <
> Nicholas.Mooney at astrazeneca.com> wrote:
>
> Hi
>
> We have a requirement for our staff with mobile/cell phones calling to
> CallManager to have their name displayed when the phone is ringing, along
> with their number.
>
> I know it can be achieved on ARC Enterprise if you add the external numbers
> to phone book, but we need it display on all general SCCP handsets (such
> 7942).
>
> Any ideas? Can the names be added on the gateway (h.323) or through a
> translation pattern or a TCL script?
>
> Up to 500 names/numbers would be needed.
>
> Regards,
>
> Nick
>
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