[cisco-voip] B-ACD call-queue and call routing problem...

Sat May 9 07:32:06 EDT 2009

I have router 1760 with FXO and FXS card. I am trying to setup B-ACD
on CUCME and it works properly but when I want to switch call (during
talk) to the fax on FXS port phone says that number is incorrect.
Strangest thing is that if there is no call and I want to switch
between phone from hunt group to the FXS fax it works ok. Could you
help what is wrong with my config-files (it's configured in
drop-through mode)?

voice-card 2
!
voice-card 3
!
!
application
 service queue flash:app-b-acd-2.1.0.0.tcl
  param queue-len 10
  param aa-hunt1 1111
  param number-of-hunt-grps 1
 !
 service aa1 flash:app-b-acd-aa-2.1.0.0.tcl
  param queue-exit-option1 1
  param queue-exit-extension1 1
  paramspace english index 1
  param aa-pilot 126552457
  param number-of-hunt-grps 1
  param handoff-string aa1
  paramspace english language en
  param call-retry-timer 10
  param service-name queue
  param second-greeting-time 20
  param drop-through-option 1
  param drop-through-prompt _bacd_welcome.au
  param max-time-vm-retry 2
  param max-time-call-retry 700
  param voice-mail 1
 !
 package paramspace english
 !
!
dial-peer voice 100 pots
 service aa1
 destination-pattern 0T
 incoming called-number 126552457
 port 3/0
!
dial-peer voice 200 pots
 destination-pattern 31
 port 2/0
!
!
telephony-service
 max-ephones 12
 max-dn 24
 ip source-address 192.168.100.1 port 2000
 cnf-file location flash:
 time-format 24
 date-format dd-mm-yy
 max-conferences 8 gain -6
 moh flash:music-on-hold.au
 dn-webedit 
 transfer-system full-consult
 create cnf-files version-stamp 7960 Jan 03 2009 12:32:02
!
!
ephone-dn  11
 number 21
!
!
ephone-dn  13
 number 23
!
!
ephone-dn  14
 number 22
!
!
ephone-dn  16
 number 24
!
!
ephone-dn  20
 number 2020
!
!
ephone  1
 mac-address 000A.B8CB.51B2
 button  1:11
!
!
!
ephone  3
 mac-address 0023.049C.323A
 button  1:13
!
!
!
ephone  4
 mac-address 0023.049C.4CBA
 button  1:14
!
!
!
ephone  6
 mac-address 0023.049C.32ED
 button  1:16
!
!
!
ephone  10
!
!
ephone-hunt 1 sequential
 pilot 1111
 list 21, 22, 23, 24
 timeout 10, 5, 5, 5

show version#
ccme#show version
Cisco IOS Software, C1700 Software (C1700-ADVIPSERVICESK9-M), Version  
12.4(9)T7, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 10-Jan-08 14:54 by prod_rel_team

ROM: System Bootstrap, Version 12.2(7r)XM2, RELEASE SOFTWARE (fc1)

ccme uptime is 3 weeks, 4 days, 23 hours, 40 minutes
System returned to ROM by reload at 12:12:35 UTC Sat Feb 14 2009
System restarted at 12:16:42 UTC Sat Feb 14 2009
System image file is "flash:c1700-advipservicesk9-mz.124-9.T7.bin"

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be  
found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export at cisco.com.

Cisco 1760 (MPC860P) processor (revision 0x500) with 120129K/10943K  
bytes of memory.
Processor board ID FOC09050PEH (1924635595), with hardware revision 0000
MPC860P processor: part number 5, mask 2
1 FastEthernet interface
1 ATM interface
1 Virtual Private Network (VPN) Module
2 Voice FXO interfaces
2 Voice FXS interfaces
32K bytes of NVRAM.
49152K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

ccme#show telephony-service
CONFIG (Version=4.0(0))
=====================
Version 4.0(0)
Cisco Unified CallManager Express
For on-line documentation please see:

-- 
Andrzej Targosz :1024D/E2DE0833 :gpg:  http://www.proidea.org.pl/gpg/at
Fundacja Wspierania Edukacji Informatycznej PROIDEA
ul. Czarnowiejska 38 (teren AGH) 30-049 Krakow tel./fax: +4812 2920229
e-mail: andrzej.targosz at proidea.org.pl
JID: andrzej.targosz at jabber.wroc.pl
www.proidea.org.pl