[cisco-voip] Cisco Attendant console and CCM version 7

[Bill Talley]

Yes, thanks for the clarification Noob.  I was referencing sales that
occured prior to April 19 and those scenarios would no longer apply.

Free goes along when you just need basic functionality of line status, park
monitor, basic queuing and routing based on attendant availability for only
or two people and no more than that.   Note the operative term in that
statement is NOT 'free', it's 'basic'.  In my opinion, the ARC solutions
don't provide the same basic functionality as attendant console* in as
simple of a way*.   * I'm not trying to debate which is better, as ARC is a
more scalable, more capable and probably more stable application.*  By
saying 'basic' I'm including hardware requirements, admin procedures, costs,
etc.  In the scenarios where we've installed the free Cisco Attendant
Console, ARC is way overkill.  That's due to either resistence to cost, IT
staffing levels/skill sets, budgets, hardware availability, etc.

That being said, as Ryan mentioned, 'the writing's on the wall', and those
scenarios will have to be dealt with.  However, there should be a better
alternative for small to medium business with only one or two attendants
than CUDAC.  Going from free to $5k for basic functionality is a big deal in
some cases.



On Wed, May 27, 2009 at 9:02 AM, Voice Noob <voicenoob at gmail.com> wrote:

>  It may be “free” but the functionality is very poor compared to the other
> products. Also if you read the fine print it is only supported if you
> purchased and installed before the EOL date. Not if you purchase 6.1.
>
>
>
> *From:* Bill Talley [mailto:btalley at gmail.com]
> *Sent:* Wednesday, May 27, 2009 8:47 AM
> *To:* Voice Noob
> *Cc:* Syed Khalid Ali; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Cisco Attendant console and CCM version 7
>
>
>
> Not speaking for Syed, but we've had clients request UCM 6.1 because Cisco
> Attendant Console is 'free' and supported for a longer period.  With UCM 7,
> at one time anyway, Attendant Console was only supported if the system was
> upgraded from a previous version to UCM 7.x.  Perhaps that's changed?
>
>
>
> AFAIK, CUBAC, CUDAC and CUEAC are a significantly priced add-on, too
> significant for many organizations in our case.
>
> On Wed, May 27, 2009 at 8:16 AM, Voice Noob <voicenoob at gmail.com> wrote:
>
> Why would you order 6.1? You can use CUBAC, CUDAC, or CUEAC product
> depending on your needs. They are all from ARC but are sold OEM by Cisco.
>
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Syed Khalid Ali
> Sent: Wednesday, May 27, 2009 6:18 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Cisco Attendant console and CCM version 7
>
> Dear all,
>
> I was checking the data sheet form CCM 7 and they are not bundled any
> more. so what is the alternative.
> I heard they have Enterprise Attendant Console and ARC Console.
>
> If we order version 6.1, do we still need to order the console separately?
>
> --
> Thanks,
> Syed Khalid Ali
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