[cisco-voip] UCCX: Don't Terminate call on hang up

[Matthew Loraditch]

Ok I know this sounds strange, but here's the scenario, user chooses callback option in system and leaves us a message via the recording step in UCCX. Our callers are complaining that they don't get responses from these messages (they are promised a callback in a short time period) The problem is the recording step requires a #, * or time out period expiration before it is noted as complete. We tell callers to press # but they don't and they hang up and don't get called back b/c the script ends on the hangup. Is there anyway around this??

Matthew Loraditch
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Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
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