[cisco-voip] UCCX: Don't Terminate call on hang up

[Matthew Loraditch]

I got some offlist help, about catching exceptions and am going to test that out. It seems like it'll do what I want.

Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Vincent Loschiavo [mailto:vloschiavo at data-corporation.com]
Sent: Thursday, November 12, 2009 10:10 PM
To: Matthew Loraditch; Vincent Loschiavo; cisco-voip at puck.nether.net
Subject: Re: UCCX: Don't Terminate call on hang up

Yes.

You'd have to add a goto label step in the unsuccessful branch of the record step.

Send me the .aef, and I can offer you better feedback.

Sent via BlackBerry from T-Mobile

________________________________
From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Date: Thu, 12 Nov 2009 17:08:53 -0500
To: Vince Loschiavo<VLoschiavo at data-corporation.com>; cisco-voip at puck.nether.net<cisco-voip at puck.nether.net>
Subject: RE: UCCX: Don't Terminate call on hang up

we actually do that but since the script terminates the request never goes into the queue as it is incomplete, would there be a way around that?


Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Vince Loschiavo [mailto:VLoschiavo at data-corporation.com]
Sent: Thursday, November 12, 2009 5:08 PM
To: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: RE: UCCX: Don't Terminate call on hang up

Not that I'm aware of.  The problem is the recording step will fail when the caller hangs up without hitting #.

You could put a get digit step first and get their phone number.  That way if the recording fails...at least you have their number.

Vincent Loschiavo
Director of Consulting Services
DATACORP
8200 N.W. 41st Street, Suite 130
Miami,  FL 33166
Ofc: 954-671-5669
Cell: 786-282-1164
Fax: 888-767-5905
Email: vloschiavo at data-corporation.com<mailto:dfowler at data-corporation.com>

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, November 12, 2009 4:59 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX: Don't Terminate call on hang up

Ok I know this sounds strange, but here's the scenario, user chooses callback option in system and leaves us a message via the recording step in UCCX. Our callers are complaining that they don't get responses from these messages (they are promised a callback in a short time period) The problem is the recording step requires a #, * or time out period expiration before it is noted as complete. We tell callers to press # but they don't and they hang up and don't get called back b/c the script ends on the hangup. Is there anyway around this??

Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

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