[cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)

Mon Nov 16 06:38:45 EST 2009

Hey Guys, just an update.

The problem has been resolved.

I have been attempting the upgrade in a lab environment prior to doing
it in production.  When I installed CallManager onto our test server, I
installed the locale and language packs but I did not install the Nokia
S60 device option package (which is installed on our production server
for Nokia CallConnect).  I then restored my production server to the lab
server and this is what I've been attempting to upgrade.  So it seems
that because I forgot to install the Nokia option package, this is what
was causing the failure.  I have installed the Nokia S60 package and
attempted the upgrade again and it has worked.

I am quite disappointed that the error the upgrade gives when it fails
is so generic as this could have been resolved in minutes and not days
if the error had been more descriptive.  TAC were very helpful, and
although they didn't exactly pin point the problem for me however we
were going in that direction.

Thanks for your time guys,

Neil

Regards,

Neil O'Brien

Network Engineer

Datapac Ltd

Phone: +353 1 426 3500

Fax:    +353 1 426 3501

Email:  nobrien at datapac.com <x-msg://375/nobrien@datapac.com> 

Web:   www.datapac.com <x-msg://375/www.datapac.com> 

Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions 

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: 09 November 2009 23:24
To: O'Brien, Neil
Cc: Scott Voll; Lelio Fulgenzi; cisco-voip at puck.nether.net;
JRobben at naic.org
Subject: Re: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)

11/09/2009 16:51:54 CCMInstall|Internal Error, File:instMain.c:1430,
Function: handlePhase(), Failed to exec command:
"/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot
/partB /usr/local/cm/script/7.0.2.20000-5/cm-dbl-install L2 PostInstall
7.0.2.20000-5 6.1.2.1000-13 /usr/local/cm/ /partB/usr/local/cm/
/common/log/install/capture.txt"|<LVL::Critical>

Do you see the capture.txt in the files collected by RTMT?  From the
path I expect the install logs should have collected it.

-Ryan

On Nov 9, 2009, at 3:45 PM, O'Brien, Neil wrote:

Hi Ryan,

See below, these are the logs from the last few seconds of the install..
I'm not sure at which point it fails though but maybe you can decipher
this better than I can!

I wonder do I need some sort of ES for my particular version, maybe I'll
TAC it in the morning.

Thanks,

Neil

11/09/2009 16:51:54 CCMInstall|(CAPTURE) logoutDevices - Resume the
login device configuration src
DSN=ccm_b;Servername=rh_ccm01_ccm6_1_2_1000_13 dst
DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) This step could take a long
time if there are a lot of devices that have user currently
login.|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) logoutDevices
rc[0]|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) fixDDIClauses
rc[0]|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) Update Statistics
DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) updateStatistics
rc[0]|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) enablenotify
dsn[DSN=ccm_super;Servername=rh_ccm01_ccm7_0_2_20000_5]|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) enablenotify
rc[0]|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) installFull  rc[1]|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) installdb Failure [-i]
1|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) shared memory not initialized
for INFORMIXSERVER 'rh_ccm01_ccm7_0_2_20000_5'|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46  Loading Module
</usr/local/platform/lib/liblicreq.so>|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46  The C Language Module
</usr/local/platform/lib/liblicreq.so> can't load|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE)     reason: libxerces-c.so.27:
cannot open shared object file: No such file or directory|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:46  (-1): ERROR: Loading
Module </usr/local/platform/lib/liblicreq.so>|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53  Checkpoint Completed:
duration was 2 seconds.|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53  Checkpoint loguniq
10, logpos 0x31da018, timestamp: 0x13634e|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) |<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:53  Maximum server
connections 11 |<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) 16:51:54  IBM Informix Dynamic
Server Stopped.|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) |<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) su -c 'if [ -f
/usr/local/cm/db/informix/local/ids.env ]; then source
/usr/local/cm/db/informix/local/ids.env l2; fi ; onmode -yck' -
informix|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) source
/usr/local/cm/db/informix/local/ids.env  l2 ; onstat -|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov  9 16:51:54 2009
cm-dbl-install.installdb  DEBUG:  <--|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov  9 16:51:54 2009
cm-dbl-install.doL2_migrateDB  DEBUG:  <--|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov  9 16:51:54 2009
cm-dbl-install.doL2Post  DEBUG:  <--|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov  9 16:51:54 2009
cm-dbl-install.doActionL2Update  DEBUG:  <--|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov  9 16:51:54 2009
cm-dbl-install  DEBUG:  cm-dbl-install [1]|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|(CAPTURE) Mon Nov  9 16:51:54 2009
cm-dbl-install  DEBUG:  <--|<LVL::Debug>

11/09/2009 16:51:54 CCMInstall|Internal Error, File:instMain.c:1430,
Function: handlePhase(), Failed to exec command:
"/partB/usr/local/bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot
/partB /usr/local/cm/script/7.0.2.20000-5/cm-dbl-install L2 PostInstall
7.0.2.20000-5 6.1.2.1000-13 /usr/local/cm/ /partB/usr/local/cm/
/common/log/install/capture.txt"|<LVL::Critical>

11/09/2009 16:51:55 appmanager.sh|CCMInstall --upgrade
ERROR|<LVL::Error>

11/09/2009 16:51:55 upgrade_manager.sh|Applications upgrade
failed|<LVL::Error>

11/09/2009 16:51:55 upgrade_install.sh|Cleaning up
download...|<LVL::Info>

11/09/2009 16:51:55 upgrade_install.sh|Removing
/common/download/7.0.2.20000-5|<LVL::Info>

11/09/2009 16:51:55 upgrade_install.sh|Cleaning up
rpm_archive...|<LVL::Info>

11/09/2009 16:51:55 upgrade_install.sh|Removing
/common/rpm-archive/7.0.2.20000-5|<LVL::Info>

11/09/2009 16:52:00 upgrade_install.sh|CSA Status = 0|<LVL::Debug>

11/09/2009 16:52:00 upgrade_install.sh|/etc/init.d/ciscosec
start|<LVL::Info>

Regards,

Neil O'Brien

Network Engineer

Datapac Ltd

Phone: +353 1 426 3500

Fax:    +353 1 426 3501

Email:  nobrien at datapac.com <x-msg://375/nobrien@datapac.com> 

Web:   www.datapac.com <x-msg://375/www.datapac.com> 

Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: 09 November 2009 19:50
To: O'Brien, Neil
Cc: Scott Voll; Lelio Fulgenzi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)

License is for after the upgrade.

Can you pull any of the install logs from the active and inactive
partitions? There should be a more specific failure cause in there.

-Ryan

On Nov 9, 2009, at 2:20 PM, O'Brien, Neil wrote:

Actually - I wonder if it has anything to do with the upgrade license
file??  Do you apply the license before or after the upgade.  I have the
upgrade license but I'm waiting for temp upgrade licenses because it's a
lab scenario.

Regards,

Neil O'Brien

Network Engineer

Datapac Ltd

Phone: +353 1 426 3500

Fax:    +353 1 426 3501

Email:  nobrien at datapac.com <x-msg://375/nobrien@datapac.com> 

Web:   www.datapac.com <x-msg://375/www.datapac.com> 

Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables

From: O'Brien, Neil 
Sent: 09 November 2009 19:18
To: 'Scott Voll'; Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)

Thanks Guys, but I have the genuine DVD media from Cisco.  It didn't
work directly from the DVD so I created the upgrade ISO from the DVD.  I
don't know if creating the ISO is the right way but the DVD media should
work?

I didn't check the MD5 hash but I suspect it will be ok.

Regards,

Neil O'Brien

Network Engineer

Datapac Ltd

Phone: +353 1 426 3500

Fax:    +353 1 426 3501

Email:  nobrien at datapac.com <x-msg://375/nobrien@datapac.com> 

Web:   www.datapac.com <x-msg://375/www.datapac.com> 

Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables

From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: 09 November 2009 17:40
To: Lelio Fulgenzi
Cc: O'Brien, Neil; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)

have you also checked the MD5 hash to make sure it's a correct ISO file?

Scott

On Mon, Nov 9, 2009 at 9:30 AM, Lelio Fulgenzi <lelio at uoguelph.ca>
wrote:

did you create a DVD from the ISO or did you create a DVD with the ISO
file on it?

you want to create a DVD with the ISO file on it as an accessible file
as far as I know.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Neil O'Brien" <nobrien at datapac.com>
To: cisco-voip at puck.nether.net
Sent: Monday, November 9, 2009 12:06:26 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] CM Upgrade from 6.1(2) to 7.0(2a)

Hey,

I haven't logged a TAC case for this yet as I thought I might be doing
something silly.

I'm upgrading Call manager from 6.1(2) to 7.0(2a) in a lab environment
prior to carrying it out on our production environment.

I tried running the upgrade via the DVD and about 45 mins into the
installation I get "Error encountered: An unknown error occurred while
accessing the upgrade file."

So I thought it might be the DVD so I created an ISO of the DVD on my
laptop and ran the upgrade via FTP which results in the same error.

Am I missing something??

Not a lot of info I know, but I can attach the install log if required?

Thanks in advance,

Neil

Regards,

Neil O'Brien

Network Engineer

Datapac Ltd

Phone: +353 1 426 3500

Fax:    +353 1 426 3501

Email:  nobrien at datapac.com

Web:   www.datapac.com

Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav
ERP | EPOS Retail Solutions | IT Consumables

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