[cisco-voip] Masking Caller ID and Translation Patterns

[Huffman, Tim]

The Script does a database dip to an external database to determine the extension (based on certain variables) to redirect to, which is the translation pattern, which then should mask the Caller ID and send the call out.

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
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From: george.hendrix at l-3com.com [mailto:george.hendrix at l-3com.com]
Sent: Tuesday, November 17, 2009 3:49 PM
To: Huffman, Tim; Cristobal Priego
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Masking Caller ID and Translation Patterns

So do you have calls coming in…hits your CCX box and then you have the CCX box forwarding the call via the application script or forward all on the CTI Route point/Trigger?

Bill Hendrix
L-3 Communications
george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>
EITS Service Desk: 1-800-871-9983
Service Desk email: L-3IT.Help at l-3com.com<mailto:L-3IT.Help at l-3com.com/omailto:L-3IT.Help at l-3com.com>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Huffman, Tim
Sent: Tuesday, November 17, 2009 3:12 PM
To: Cristobal Priego
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

All outbound calls from regular phones will pass the Caller ID.  The Translation patterns that I’m using are receiving calls from our UCCX machine and masking the Caller ID before sending out to the external call center.  I have all of the Translation Patterns setup to have the field “External Phone Number Mask” populated with the correct digits.  All route patterns have “Use Calling Party’s External Phone Number Mask” checked, which should allow the translation patterns to be able to mask.  Given the regular phones and translation patterns are using the same Route Group, that shouldn’t be the issue.

Any other ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com
[cid:image001.jpg at 01CA679E.89D3C010]
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From: Cristobal Priego [mailto:cristobalpriego at gmail.com]
Sent: Tuesday, November 17, 2009 3:01 PM
To: Huffman, Tim
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Masking Caller ID and Translation Patterns

You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want

Sent from my iPhone

On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <thuffman at rosettastone.com<mailto:thuffman at rosettastone.com>> wrote:
All,

I’m having an issue masking caller ID.  We have an external call center that we’re currently passing calls to.  For reporting purposes, the calls that we’re passing to them are going through a translation pattern that should pass the Caller ID to them as the number I set in the “External Phone Number Mask” field.  For whatever reason, it will send the number you’re calling from.  I do not have the box checked to “Use Calling Party’s External Phone Number Mask.”  Any ideas?

Thanks,

Tim Huffman
Rosetta Stone®
Cisco Telephony Administrator
T (540) 236-5077
(800) 788-0822
RosettaStone.com<http://RosettaStone.com>
<image001.jpg>
This e-mail and any attachments thereto are intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, is strictly prohibited. If you receive this email in error please contact the sender by reply email and destroy all copies of the original message.

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