[cisco-voip] TAPS will not load UCCX 7.0.1SR4 and UCM 7.1.3

[Bernard Pickett (berpicke)]

Hello Mike.

Use the following procedure.

Procedure to run TAPS application.     

1 ) Download TAPS plug-in from CallManager.     a) Login to CallManager
b) Go to Application -> Plugins  c) Download Cisco TAPS for Windows and
install it on your CRS box (from where you are running appadmin ).
d) After it gets successfully installed on the CRS, it will create a
directory  C:\TAPS and a file called TAPS AAR.aar inside TAPS directory.


2) Go to AppAdmin page.     a) Go to Applications -> AAR Management.
b) Browse to C:\TAPS \TAPS AAR.aar and click on upload.     c) You
should get the following message:  "C:\Program
Files\wfavvid\Prompts\user\en_US\TAPS" folder will also get created and
various prompts will be there inside this folder.  End of upload.

3) Restart the UCCX Node Manager service.

4) Go to Appadmin > Application Management and choose the TAPS.aef
script for the tAPS application and click update. You should receive the
operation has been executed successfully message.


Also verify you are utilizing the TAPS service on the CCM publisher.

In mostly all cases a restart of the NM solved the issue.

The only issue I have ever had w\ TAPS UCCX 7.x was the correct
classpath was not being set, so that when the customer went to Appadmin
> Application Mgr and tried to add the TAPS.aef to the TAPS app, it gave
an error stating, "An error occurred while loading the Script
SCRIPT[TAPS.aef]. Please
check log for more details.".

To resolve, we restarted the Administration subsystem and then we were
able to successfully add the TAPS.aef script to the TAPS application.


Bernard
 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Lydick
Sent: Thursday, November 19, 2009 5:31 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] TAPS will not load UCCX 7.0.1SR4 and UCM 7.1.3

UCCX 7.0.1SR4 and UCM 7.1.3
installed the TAPS plugin from UCM.



Has anyone got this working? Using the TAPS.AAR to load the applicaiton.
The AAR appears to build the TAPS Application but if you open there are
is a pop-up error with the TAPS.AEF script. Call the trigger and an
error is reported.









Best Regards,

Mike Lydick