[cisco-voip] Sending Digits from a Script to a Unity Mailbox

Thu Oct 1 16:45:34 EDT 2009

Okay, last time you'll hear from me on this.  I promise.  Finally figured that this can be done - at least in our situation - with just IPCC.  Attached is a screen snapshot of the script.  These calls are going out over a 23-channel Qwest PRI via a third party - AT&T - long distance service.  And since it's being done through a script, the number of entries is - to a degree - unlimited.  I had to adjust the Timeout parameter a little to ensure that the long distance codes didn't get sent too soon.  Employees just let us know what number they need to be forwarded to, we program it into the script and they forward their phone to the RP for the script.

Thanks for letting this old man be a pest...
--
Jim Reed
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

Quando omni flunkus moritati
"When all else fails, play dead"
        Red Green - President: Possum Lodge
        (Thanks for this one, Bill W.)

On 10/1/09 1:17 PM, "Wes Sisk" <wsisk at cisco.com> wrote:

Hmm, not familiar with that one.  Maybe it's part of the transfer step. Commas would be after the transfer destination number.  /wes

On Thursday, October 01, 2009 3:07:46 PM, Jim Reed <jreed at swiftnews.com> <mailto:jreed at swiftnews.com>  wrote:
Re: [cisco-voip] Sending Digits from a Script to a Unity Mailbox Transferring Call is the complete message.  And I'm pretty sure from the voice that it's one of Cisco's canned messages.  No big deal.  Where would one put the commas and what impact would that have on preventing the caller from hearing the message?  Just asking out of ignorance.  If the users think it might cause confusion, I'll just put a prompt ahead of everything that says the party you are trying to reach is out of the office.  You will now be transferred to their cell phone - or something like that.

Thank You...
 --
Jim Reed
Technology Wrangler
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

 Quando omni flunkus moritati
 "When all else fails, play dead"
        Red Green - President: Possum Lodge
        (Thanks for this one, Bill W.)

On 10/1/09 1:04 PM, "Wes Sisk" <wsisk at cisco.com> <mailto:wsisk at cisco.com>  wrote:

Can you give the complete text of the message? I suspect that message is Unity's native message.  In that case we'd need to get the attention of some unity folks on the list.

If it is that, is there any option in the consult trasnfer step to delay completion of transfer?  The age old trick is to use commas for delay but your scripting environent or script interpreter may not implement that.

/Wes

On Thursday, October 01, 2009 2:53:51 PM, Jim Reed <jreed at swiftnews.com> <mailto:jreed at swiftnews.com>  wrote:

Re: [cisco-voip] Sending Digits from a Script to a Unity Mailbox Well, crap, that was easy.  Thanks, Wes, for putting me on the right track.  Used the call consult transfer.  Put the Unity mailbox extension in the Destination field and the desired Caller Input digit in the Output Digits field and it works like a champ.  Now for the follow-up question - worth 100 points (for what I don't know).  Any way to suppress the annoying "Transferring Call" message as it transfers the call from IPCC to Unity?

Again, Thanks Wes for heading me in the right direction.
 --
Jim Reed
Technology Wrangler
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

 Quando omni flunkus moritati
 "When all else fails, play dead"
        Red Green - President: Possum Lodge
        (Thanks for this one, Bill W.)

On 10/1/09 11:36 AM, "Jim Reed" <jreed at swiftnews.com> <mailto:jreed at swiftnews.com>  wrote:

I want to transfer callers to an outside line that requires a long distance code.  The long distance code requires a two (2) or three (2) second pause between the dialing of the number and the request for the long distance code.  I can do this in Unity 5.x with the Alternate Contact Number option under Caller Input.  Something that neither Call Manager or IPCC seem to be able to do.  For instance, I can put in the digit string 917757727666,,,9009# for the Alternate Contact Number and assign it to Key 1.  I have tested this manually and it works every time.  I would like this to be transparent to the calling party and would be able to use a single Unity mailbox for up to nine (9) or ten (10) different people and let the IPCC script decide which digit to pass to the mailbox based on the calling number coming into the script.  So, the flow would be something like this:

Caller calls a DID or is transferred to that extension.
Extension is set to call forward all to an IPCC route point
Calling number is evaluated by IPCC in a series of IF statements to determine which digit to pass to Unity
Caller is transferred to Unity based on the evaluation of the IF statements
IPCC then sends the correct digit for Caller Input which then forwards the caller to the appropriate external number

Let me know if additional info is needed.  Thank You...
 --
Jim Reed
Technology Wrangler
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

 Quando omni flunkus moritati
 "When all else fails, play dead"
        Red Green - President: Possum Lodge
        (Thanks for this one, Bill W.)

On 10/1/09 11:27 AM, "Wes Sisk" <wsisk at cisco.com> wrote:

How about a little more insight on what products, call flows, and functions you are using?

In general:

Consult Transfer:
answer inbound call
initiate transfer
(once this call goes into connected state it is technically possible to pass DTMF to the destination)
complete transfer
at this point the transferring party is completely out the call flow and cannot pass DTMF to anyone

Blind Transfer:
Answer inbound call
initiate transfer and specify destination
In this scenario there is no opportunity to pass DTMF to the destination

/Wes

On Thursday, October 01, 2009 12:33:40 PM, Jim Reed <jreed at swiftnews.com> <mailto:jreed at swiftnews.com>  wrote:

Sending Digits from a Script to a Unity Mailbox Okay, all you geniuses out there -- and you know who you are -- here is what I am wondering if one can do.

I know I can transfer a caller from a script directly to a Unity mailbox, call handler, etc.  What I would like to do is wait two (2) seconds and send a digit to that mailbox, call handler, etc., from the script just as if the caller had pressed a digit for caller input.  Can this be done or if once the initial transfer is done is there no longer any communication possible between the script and Unity?

Thank You...
 --
Jim Reed
Technology Wrangler
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

Quando omni flunkus moritati
"When all else fails, play dead"
        Red Green - President: Possum Lodge
        (Thanks for this one, Bill W.)

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