[cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2

[Damien Ball]

I've checked that and they do not.  The only thing fishy that I saw  
for their MWI configuration was that it wasn't inheriting the  
extension from the user.  I set this option, but I still get the same  
behavior.

Interesting note, I ran a report on CCM (Also running version 7.0.2).   
In the system reports I ran a report on voicemail and it lists DNs  
that currently have lit MWIs.  The extensions having the problem are  
not listed as being enabled, but if I look at that specific user in  
UCon, their MWI is set to On.  I assume this is a syncing issue  
between UCon and CCM with MWIs.  Is there a trace for this specifically?
--
Damien Ball
Network Engineer
Granville County Schools
101 Delacroix Street
Oxford, NC  27565
Email:  balld at gcs.k12.nc.us
Office:  919-690-2339
Fax:      919-690-2338

On Sep 1, 2009, at 11:43 AM, Lelio Fulgenzi wrote:

> Connection = No Exchange. ;)
>
> Have you checked to see whether those extensions are alternate MWIs  
> for another mailbox?
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Sean Walberg" <swalberg at gmail.com>
> To: "Damien Ball" <balld at gcs.k12.nc.us>
> Cc: cisco-voip at puck.nether.net
> Sent: Tuesday, September 1, 2009 11:40:15 AM GMT -05:00 US/Canada  
> Eastern
> Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection  
> 7.0.2
>
> We get this often when one of the Exchange servers goes for a dive.  
> It works as normal except MWI and outcalling stop working until we  
> bounce Unity.
>
> Sean
>
> On Tue, Sep 1, 2009 at 9:38 AM, Damien Ball <balld at gcs.k12.nc.us>  
> wrote:
> I'm having a problem with a handful of users (about 2-3) where their  
> MWI will not turn off.  They have no new messages in their mailbox  
> but the MWI is still lit.  I tried resyncing the MWIs from the  
> PhoneSystem Menu and even Forced all MWIs off for the phone system  
> and then did a resync.  They still turned back on after the sync.   
> Any suggestions?
>
> --
> Damien Ball
> Network Engineer
> Granville County Schools
> 101 Delacroix Street
> Oxford, NC  27565
> Email:  balld at gcs.k12.nc.us
> Office:  919-690-2339
> Fax:      919-690-2338
>
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>
>
> -- 
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
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