[cisco-voip] MWI Will Not Turn off - Unity Connection 7.0.2
Damien Ball
balld at gcs.k12.nc.us
Tue Sep 1 12:16:11 EDT 2009
Nice. I'll give it a go. I wondered if it was a bug in 7.0.2 that
caused the problem. I didn't really have the problem until some time
after I upgraded (the users I have don't always report problems to me
expediently so I really have no timeframe on when the problem
started). I thought about upgrading to 7.1.2a. Anyone have any
experience with it?
--
Damien Ball
Network Engineer
Granville County Schools
101 Delacroix Street
Oxford, NC 27565
Email: balld at gcs.k12.nc.us
Office: 919-690-2339
Fax: 919-690-2338
On Sep 1, 2009, at 12:10 PM, Loren.Gray wrote:
> I have seen something like this before. The issue I experienced was
> the alias no longer matched the account, I had to delete and
> recreate the account to resolve the issue.
>
> Loren Gray
> Network Specialist
> Twin Rivers Unified School District
> Sacramento, CA 95652
> 916-286-5150
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-
> bounces at puck.nether.net] On Behalf Of Damien Ball
> Sent: Tuesday, September 01, 2009 9:08 AM
> To: Lelio Fulgenzi
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection
> 7.0.2
>
> I tried resetting it on the user (just disabling and enabling it),
> i've also tried, from the PhoneSystem Integration menu, Checking
> "Force All MWIs Off for this Phone System, then running a MWI Sync
> for the entire phone system. I still get the same results.
>
> My last ideas was to tell the user to write down any needed voice
> messages so that I could recreate his account.
> --
> Damien Ball
> Network Engineer
> Granville County Schools
> 101 Delacroix Street
> Oxford, NC 27565
> Email: balld at gcs.k12.nc.us
> Office: 919-690-2339
> Fax: 919-690-2338
>
> On Sep 1, 2009, at 11:58 AM, Lelio Fulgenzi wrote:
>
>
> Not sure about the traces, but have you tried resetting the MWIs
> from within Unity Connection? I know that sometimes if an MWI
> failed, it doesn't reset.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Damien Ball" <balld at gcs.k12.nc.us>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "Sean Walberg" <swalberg at gmail.com>, cisco-voip at puck.nether.net
> Sent: Tuesday, September 1, 2009 11:56:53 AM GMT -05:00 US/Canada
> Eastern
> Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection
> 7.0.2
>
> I've checked that and they do not. The only thing fishy that I saw
> for their MWI configuration was that it wasn't inheriting the
> extension from the user. I set this option, but I still get the
> same behavior.
>
> Interesting note, I ran a report on CCM (Also running version
> 7.0.2). In the system reports I ran a report on voicemail and it
> lists DNs that currently have lit MWIs. The extensions having the
> problem are not listed as being enabled, but if I look at that
> specific user in UCon, their MWI is set to On. I assume this is a
> syncing issue between UCon and CCM with MWIs. Is there a trace for
> this specifically?
> --
> Damien Ball
> Network Engineer
> Granville County Schools
> 101 Delacroix Street
> Oxford, NC 27565
> Email: balld at gcs.k12.nc.us
> Office: 919-690-2339
> Fax: 919-690-2338
>
> On Sep 1, 2009, at 11:43 AM, Lelio Fulgenzi wrote:
>
> Connection = No Exchange. ;)
>
> Have you checked to see whether those extensions are alternate MWIs
> for another mailbox?
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Sean Walberg" <swalberg at gmail.com>
> To: "Damien Ball" <balld at gcs.k12.nc.us>
> Cc: cisco-voip at puck.nether.net
> Sent: Tuesday, September 1, 2009 11:40:15 AM GMT -05:00 US/Canada
> Eastern
> Subject: Re: [cisco-voip] MWI Will Not Turn off - Unity Connection
> 7.0.2
>
> We get this often when one of the Exchange servers goes for a dive.
> It works as normal except MWI and outcalling stop working until we
> bounce Unity.
>
> Sean
>
> On Tue, Sep 1, 2009 at 9:38 AM, Damien Ball <balld at gcs.k12.nc.us>
> wrote:
> I'm having a problem with a handful of users (about 2-3) where their
> MWI will not turn off. They have no new messages in their mailbox
> but the MWI is still lit. I tried resyncing the MWIs from the
> PhoneSystem Menu and even Forced all MWIs off for the phone system
> and then did a resync. They still turned back on after the sync.
> Any suggestions?
>
> --
> Damien Ball
> Network Engineer
> Granville County Schools
> 101 Delacroix Street
> Oxford, NC 27565
> Email: balld at gcs.k12.nc.us
> Office: 919-690-2339
> Fax: 919-690-2338
>
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>
>
> --
> Sean Walberg <sean at ertw.com> http://ertw.com/
>
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