[cisco-voip] IPCCX advice

[Ed Leatherman]

On second thought.. i just dropped it here:
http://drop.io/puckuccx
Dropped in some presentations from CIPTUG from a year or two ago also that
might be useful.

On Fri, Sep 4, 2009 at 8:30 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> A good idea might be to look through cisco's script repository (the URL for
> it escapes me at the moment but i bet you could google around for it). Find
> a script or two that looks interesting and pick it apart.
>
> I'm going unicast you a ppt that I put together a few months ago to try to
> illustrate the call flow to some of our call center managers. Some of it may
> be old hat for you if you work with contact centers already, but maybe it
> will help understand some of the moving parts in IPCCX.
>
> On Thu, Sep 3, 2009 at 6:20 PM, Tired Banchini <
> tired.banchini at googlemail.com> wrote:
>
>> Hi Guys,
>>
>> I have just started on the IPCCX learning curve and thought I would start
>> with the IPCCX Admin guide.. on reading it I am wondering is it the best
>> starting point as I seem to hit a lot areas along they way where you have
>> had to preconfigure other areas e.g. applications.. expecting scripts to be
>> written and uploaded.
>>
>> Just wondering is their a recommended reading approach for the Cisco docs
>> and are there are good presentations or Cisco breakouts any one can
>> recommend? I am finding the architecture a little difficult to understand
>> and wondering if this is detailed anywhere some books etc. i.e. what are the
>> various users and their functions AXL, Rmsub etc. a diagram would be nice, I
>> understand pictures :-)
>>
>> I am at the point where it is simply installed and the user accounts for
>> AXL,Rm etc. are set up...... with CUCM and in-service.
>>
>> I was hoping to start with the IVR function and get to grips and then move
>> on to ACD which seemed logical...?
>>
>> Thanks in advance
>> TB
>>
>> _______________________________________________
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
> --
> Ed Leatherman
>
>


-- 
Ed Leatherman
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