[cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

Fri Sep 18 12:54:05 EDT 2009

To test the dial plan on a router you can do "show dialplan number <number>"
and it will list the dial peers in order of dial-peer matched.

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kim, Hyoun S
Sent: Friday, September 18, 2009 11:40 AM
To: Craig Staffin Jr.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

How would I find out which dial-peers are being matched?  On a further note,
should I just eliminate the dial peer of 9T (on dial-peer 11 & dial-peer 3)?

On a side note, I didn't configure the CME Router.  I was just told to look
at it and fix it.  Ha!

Hyoun Kim

Network Administrator I

Charter Media - East Division

Email: Hyoun.Kim at chartercom.com

Office: 615.217.6245

Fax: 615.217.6255

From: Craig Staffin [mailto:cmstaffin at gmail.com] On Behalf Of Craig Staffin
Jr.
Sent: Friday, September 18, 2009 10:29 AM
To: Kim, Hyoun S
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

I don't see anything drasticlly wrong with the translations.

Not sure that they are working the way you want as incoming numbers would
only match a 7 and make it nothing.

However the best thing for you is make sure that you know what dial-peers
are being matched when you have an issue.

If it is matching the dial peer of 9T it could cause problems 

Craig

On Sep 18, 2009, at 11:06 AM, Kim, Hyoun S wrote:

Hi Craig,

Attached is the configuration file without the ephone entries.

As for the translation patterns, 2 are defined, but only 1 is applied to a
dial-peer.  There are no num-exp statements at all.

Thanks for your interest & help.

Hyoun Kim

Network Administrator I

Charter Media - East Division

Email: Hyoun.Kim at chartercom.com

Office: 615.217.6245

Fax: 615.217.6255

From: Craig Staffin [mailto:cmstaffin at gmail.com] On Behalf Of Craig Staffin
Jr.
Sent: Friday, September 18, 2009 9:49 AM
To: Kim, Hyoun S
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

s there any num-exp statements in the system?

Also it would be helpful to see the translation patterns as well as the
telephony service section

Craig

On Sep 18, 2009, at 10:28 AM, Kim, Hyoun S wrote:

Hi all,

Before you say anything, this isn't the issue with 911 & Cisco phones that
have been asked about a billion times over.  This issue is something I have
never encountered and am not sure how to fix.

My issue is with Call Manager Express on a Cisco 2851 Router (12.4(13r)T).
My issue is with that my users, who have defined Speed Dials on their Cisco
phones.  The majority of the phones we run are the Cisco 7961.  When user
press the speed dial, for example which begin with 91205XXXXXXX, it would
sometimes dial 9-9-1-1-<Some Random Numbers>.  It is not consistent, but it
has happened 6 or 7 times within the past 2 months.  This is a sporadic
occurrence so trying to recreate the issue will be difficult.

I've examined all the users' speed dials and they follow the normal
guidelines (begin with 9, 1 for long distance, 7 digit number).

Could it be the phone itself?  Maybe software?  Or maybe my config involving
dial-peers.

The Load File we have for the 7961s are SCCP41.8-3-1S.

The Boot Load is 7961G_64-02070631Amd64megRel.bin

Below is my config:

dial-peer voice 1 pots

 description ** T1 PRI pots dial-peer **

 destination-pattern 911

 port 0/0/0:23

  forward-digits all

!

dial-peer voice 2 pots

 description ** T1 PRI pots dial-peer **

 destination-pattern 9911

 port 0/0/0:23

 forward-digits 3

!

dial-peer voice 3 pots

 corlist outgoing call-local

 description ** T1 PRI pots dial-peer **

 preference 1

 destination-pattern 9T

 port 0/0/0:23

!

dial-peer voice 4 pots

 corlist outgoing call-domestic

 description ** T1 PRI pots dial-peer **

 shutdown

 destination-pattern 91..........

 port 0/0/0:23

 forward-digits 11

!

dial-peer voice 5 pots

 corlist outgoing call-international

 description ** T1 PRI pots dial-peer **

  destination-pattern 9011T

 port 0/0/0:23

!

dial-peer voice 6 pots

 corlist outgoing call-900

 description ** T1 PRI pots dial-peer **

 destination-pattern 91900.......

 port 0/0/0:23

!

dial-peer voice 7 pots

 corlist outgoing call-976

 description ** T1 PRI pots dial-peer **

 destination-pattern 91976.......

 port 0/0/0:23

!

dial-peer voice 8 pots

 description ** T1 PRI pots dial-peer **

 translation-profile incoming incoming

 incoming called-number .

 direct-inward-dial

 port 0/0/0:23

!

dial-peer voice 9 pots

 description ** T1 PRI pots dial-peer **

 destination-pattern 911

 port 0/0/1:23

  forward-digits all

!

dial-peer voice 10 pots

 description ** T1 PRI pots dial-peer **

 destination-pattern 9911

 port 0/0/1:23

 forward-digits 3

!

dial-peer voice 11 pots

 corlist outgoing call-local

 description ** T1 PRI pots dial-peer **

 preference 2

 destination-pattern 9T

 port 0/0/1:23

!

dial-peer voice 12 pots

 corlist outgoing call-domestic

 description ** T1 PRI pots dial-peer **

 shutdown

 destination-pattern 91..........

 port 0/0/1:23

!

dial-peer voice 13 pots

 corlist outgoing call-international

 description ** T1 PRI pots dial-peer **

 destination-pattern 9011T

  port 0/0/1:23

!

dial-peer voice 14 pots

 corlist outgoing call-900

 description ** T1 PRI pots dial-peer **

 destination-pattern 91900.......

 port 0/0/1:23

!

dial-peer voice 15 pots

 corlist outgoing call-976

 description ** T1 PRI pots dial-peer **

 destination-pattern 91976.......

 port 0/0/1:23

!

dial-peer voice 16 pots

 description ** T1 PRI pots dial-peer **

 incoming called-number .

 direct-inward-dial

 port 0/0/1:23

!

dial-peer voice 18 voip

 description ** cue voicemail pilot number **

 translation-profile outgoing PSTN_CallForwarding

 destination-pattern 7000

 session protocol sipv2

 session target ipv4: xxx.xxx.xxx.xxx

  dtmf-relay sip-notify

 codec g711ulaw

 no vad

!

dial-peer voice 19 voip

 description ** cue auto attendant number **

 translation-profile outgoing PSTN_CallForwarding

 destination-pattern 7001

 session protocol sipv2

 session target ipv4: xxx.xxx.xxx.xxx

 dtmf-relay sip-notify

 codec g711ulaw

 no vad

!

dial-peer voice 20 voip

 description **CUE AA dial-peer**

 destination-pattern 6300

 session protocol sipv2

 session target ipv4:xxx.xxx.xxx.xxx

 dtmf-relay sip-notify

 codec g711ulaw

 no vad

Any help would be appreciated!

Hyoun Kim

Network Administrator I

Charter Media - East Division

Email: Hyoun.Kim at chartercom.com

Office: 615.217.6245

Fax: 615.217.6255

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