[cisco-voip] Unity 5.0 PhoneView w/ Voicemailbox masks?

[Hughes, Scott GRE/MG]

We run CUCM 6.1 and Unity 5.0. Our DN's are 4 digits, but our voicemail extensions are 10 digits to deal with a couple overlap situations. We set a Voice Mail Box Mask inside CUCM to prepend 6 digits for the voicemail profile.

Does this break Unity PhoneView? I get the following in AvCsMgr when I try to Find Old Messages. The Unity voice prompt says "The System cannot display messages on your phone, contact your administrator"

In the CsAvMgr log, I get the following:
Funcs_PhoneApps!BindToCallingIpPhone - BIND FAILED: not found Enable MsgMonitor to this phone will be disabled for this call.

All application user accounts seem setup correctly, I can see a list of extensions and have verified CTI control of my phone from within UTIM.

Any insight would be appreciated!

Scott



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