[cisco-voip] See active calls on CUCM

Wed Apr 14 11:58:51 EDT 2010

We're using Cistera's RapidBroadcast Application which also has the 911 alerting. 

There are others out there that do something similar. Radianta comes to mind. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message ----- 
From: "Nate VanMaren" <VanMarenNP at ldschurch.org> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Wes Sisk" <wsisk at cisco.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, April 14, 2010 11:53:55 AM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] See active calls on CUCM 

Who’s app is this? We’re needing more features on top of CER, like monitoring and recording, possibly a little better alerting. (like showing a map with a blinking red circle where the caller is). 

-Nate 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Wednesday, April 14, 2010 9:07 AM 
To: Wes Sisk 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] See active calls on CUCM 

The application we have uses CTI to monitor all phone calls to ensure 911 calls are alerted. It's quite slick. When you look at the logs of the application it has clear call starts and call ends. It shouldn't be hard for an application developer (not me) to monitor this information and post it to a web page. 

BigBrother application name is already taken though. ;) 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message ----- 
From: "Wes Sisk" <wsisk at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "Dennis Heim" <Dennis.Heim at cdw.com>, cisco-voip at puck.nether.net 
Sent: Wednesday, April 14, 2010 10:55:34 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] See active calls on CUCM 

Correct. CDR are only written when call ends. There is no standard interface to get a real time report of active calls including calling/called party. Ambitious people can parse it out of traces but that clearly has its own issues. 

/Wes 

On Wednesday, April 14, 2010 9:55:13 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote: 

Unless things have changed, CDRs only show "completed" calls. That's why you can't use CDR as a live 911 tool, only after the 911 call is completed. 

You'll likely need a tool that controls the phones via CTI? For example, there are plenty of tools out there that monitor the phone and alert you to when a 911 call is placed. I wouldn't doubt there are some out there that are doing exactly what you want. Would probably be a pretty CPU intensive programm if you have plenty of phones. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 

----- Original Message ----- 
From: "Dennis Heim" <Dennis.Heim at cdw.com> 
To: "Marcelo Zilio" <ziliomarcelo at gmail.com> , "Aman Chugh" <aman.chugh at gmail.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, April 14, 2010 9:48:24 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] See active calls on CUCM 

You need a CDR package.. depending on what you want, you may need a 3 rd party package. 

Dennis Heim 
Network Voice Engineer 
CDW Advanced Technology Services 
11711 N. Meridian Street, Suite 225 
Carmel, IN 46032 

317.569.4255 Office 
317.569.4201 Fax 
317.694.6070 Cell 

dennis.heim at cdw.com 
www.berbee.com 

From: cisco-voip-bounces at puck.nether.net [ mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Marcelo Zilio 
Sent: Wednesday, April 14, 2010 9:36 AM 
To: Aman Chugh 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] See active calls on CUCM 

Hi Aman, 

Yes, I see that 

But it is just as you said: a counter to see how many calls are active. It doesn't show who is calling who. 

On Wed, Apr 14, 2010 at 10:07 AM, Aman Chugh < aman.chugh at gmail.com > wrote: 

Have you looked at Perform counters in RTMT , There is an counter to tell you active calls on the system. 

Regards, 

Aman 

On Wed, Apr 14, 2010 at 5:09 PM, Marcelo Zilio < ziliomarcelo at gmail.com > wrote: 

Ip phone to Ip phone direct. 

You are correct, off net call I can see on the voice gw. 

On Tue, Apr 13, 2010 at 6:04 PM, Scott Voll < svoll.voip at gmail.com > wrote: 

are you troubleshooting Ip to IP phone or off net calls. 

off net you could get some info from the VGW. 

Scott 

On Tue, Apr 13, 2010 at 1:34 PM, Marcelo Zilio < ziliomarcelo at gmail.com > wrote: 

OK, CDR is fine but online information could simplify and speed up troubleshooting sometimes... 

On Tue, Apr 13, 2010 at 4:48 PM, Scott Voll < svoll.voip at gmail.com > wrote: 

CDR's are all you get. 

Scott 

On Tue, Apr 13, 2010 at 11:53 AM, Marcelo Zilio < ziliomarcelo at gmail.com > wrote: 

Is there any way to see the active calls on CUCM? 

I need to see who is calling who. 

thanks 

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