[cisco-voip] Fishing For Suggestions

[Ryan Ratliff]

You can also set up a dummy CTI RP for each entity (assuming they each have their own DID) and forward calls into AC for each of them.  On the receptionist's line(s) at the very bottom enable the display of forwarding information.  Now she should see the number (possibly name, if you give it one) of the dummy CTI RP that forwarded the call into AC.

-Ryan

On Apr 13, 2010, at 11:57 AM, Wes Sisk wrote:

> In IPCC you can do a screen pop to show the information or you can modify the call info for presentation to the agent.
> 
> In AC there is service parameter to affect what number is presented to the client phone.
> 
> /Wes
> 
> On Tuesday, April 13, 2010 11:12:32 AM, Jim Reed <jreed at swiftnews.com> wrote:
>> We have a location that is on Call Manager 4.2(3)sr4a and IPCC Enhanced 4.0(5).  The receptionist uses a PC attendant console.  A request has come across the help desk regarding having her answer calls for two (2) other entities.  What suggestions might those of you out there in the ether have for different ways of identifying those inbound calls so the receptionist can give the correct greeting depending on the called number.  Right now, all she sees on an inbound call is the inbound caller ID.  Is there another element that can be displayed on the attendant console that will show her what the called number was and thus prompt her to use the correct greeting?  I'm researching this myself but don't want to reinvent the wheel if there are already some great ideas out there for handling this.
>> 
>> Thank You...
>> -- 
>> Jim Reed
>> Manager of Technical Services
>> aka Titan of Technology
>> aka Technology Wrangler
>> Swift Communications, Inc.
>> 970-243-2200 Ext. 12301
>> 775-772-7666 (Cell)
>> 
>>  
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