[cisco-voip] Headsets and Lifters

[Jim Reed]

David,
Our receptionists an call center agents swear by the lifters.  They are often doing other duties such as looking for something in a file drawer, faxing documents, copying, etc.  With the lifters, they aren't trying to run back to their desk to take the call.  They can start a polite conversation with the caller before they get back to their desk and have a lot of information gathered.  Just thought I'd pass that along.
--
Jim Reed
Manager of Technical Services
aka Titan of Technology
aka Technology Wrangler
Swift Communications, Inc.
970-243-2200 Ext. 12301
775-772-7666 (Cell)



On 4/15/10 6:21 AM, "David Zhars" <dzhars at gmail.com> wrote:

I have an employee who wants a headset for a 7940.  She also wants the little mechanical "lifter".  She doesn't need that does she?  I would think that if a call comes in and you're wearing the headset, you just press "Headset" to take the call??  Am I wrong?  She is looking at the Plantronics CS55 and HL10 lifter, do I need any special cables to interface them to the 7940?

Thank you!



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