[cisco-voip] Help with Java Classes on IPCC

[Timothy Smith]

Dear Users,

I am seeking assistance on integrating my IPCC Setup with the
customer's database. Basically, what I want is the customer's name to
show up at  the agent's desktop when alerting. IPCC should query my
customer db and get the name (if its there).

I am meant to understand that I will need to write java classes and
deploy them at the CVP, then the script will call the class to obtain
the necessary variable(s).

I have the script (actually its working) and the java class  ready. My
question how to integrate them.

Could anyone please point me to a documentation or steps on how to
import and deploy the java classes? I am using ICM, CVP 7.0.


Thanks a lot!
Tim