[cisco-voip] User Inadvertently Reaches Intercom

[Peter Slow]

potentially, yes. however, i'd expect you to have odd reports from a
number of users as opposed to just one if it were an issue with your
gateway or a circuit connecting to it.

On Mon, Apr 26, 2010 at 1:18 PM, Norton, Mike <mikenorton at pwsd76.ab.ca> wrote:
> Could maybe be something like this???
>
> http://www.gossamer-threads.com/lists/cisco/nsp/110139
>
>
>
> --
>
> Mike Norton
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> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Zhars
> Sent: April-26-10 11:01 AM
> To: Peter Slow
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] User Inadvertently Reaches Intercom
>
>
>
> What I meant was we did not hear her dialing the phone, but we heard her
> leaving a message for this person (since the person dialed did not answer).
> All I can think is the cell phone she was calling was forwarded to a *34
> speed-dial or something, and somehow we picked it up.
>
> It was so bizarre because when it happened, we called my user and told her
> what happened.  She figured the call didn't go through, so she placed the
> call again, and again, we heard her leaving the message over the intercom!
> She has since tried calling other cells and POTS and none of those have gone
> over the intercom.
>
> When I look at recently dialed calls, all I see are the cell # she is
> calling (which has no 3 or 4 in it!!)  I have never seen anything like this
> one, but like you said, CDR might be a good place to start.
>
> On Mon, Apr 26, 2010 at 11:24 AM, Peter Slow <peter.slow at gmail.com> wrote:
>
> the first thing i would do is go to the phone and look at the placed
> calls in the call history. have you done this?
>
> CUCM isnt going to use where teh last call was routed to  as the
> destination for the next call or anything like that. assuming your
> user didnt do something like hit the conference button to make the new
> call, the new call should have been completely independent of the last
> call.
>
> When you say  "heard the whole thing over the intercom," do you mean
> you heard her try to dial the called party, or do you mean that you
> heard both parties talking with each other over the PA?
>
> you would normally troubleshoot something like this with traces from
> the callmanager and debugs from the gateway, but depending on what
> actually ocurred, you might be able to get useful info from the CDR
> records.
>
> -Peter
>
> On Mon, Apr 26, 2010 at 8:51 AM, David Zhars <dzhars at gmail.com> wrote:
>> I setup an intercom attachment to an FXS port.  This morning, one of my
>> users placed a phone call and we heard the whole thing over the
>> intercomm...Is it my setup?
>>
>> The 2801 with FXS is in H323 mode, here's the portion for the intercom
>> code
>> (we want people to dial *34 for the intercom):
>>
>> dial-peer voice 55 pots
>>  description Paging for Fire
>>  destination-pattern *34
>>  port 0/2/0
>>  forward-digits all
>>
>> In CCM (4.1(3)) under Route Pattern, there is a box that says "Provide
>> Outside Dial tone" and that has a check mark in it.  Is there anyway this
>> could be setup that if you dial the overhead, we also let you dial a
>> number
>> and keep it going over the intercom?
>>
>> How would I trace what she did do in CCM?  I think I have to wait until
>> the
>> next day because CCM won't finalize the database update until the next day
>> (it's been a while since I've had to do one of these!)
>>
>> Thanks to anyone who can offer some insight.
>>
>
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