[cisco-voip] Phone echo

[Dennis Heim]

Have them press the question mark twice while on a call and have them record latency, jitter, and dropped packets and mos score.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Marcus Smith
Sent: Monday, August 23, 2010 3:45 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phone echo

Here is a little problem for all.  Over the last week or two, several users have stated that they are experiencing echoing( hearing their voices) when they are on the phone.  When I checked these extension I am hearing any echoing.  The users have been advised to verify whether or not these calls are from land line or cell phone.  They reported back both.   What other in-depth troubleshooting method can I apply

Marcus Smith
IT Manager/Dir
City of Laurinburg
Direct   (910) 291-2580
Mobile  (910) 280-2781
msmith at laurinburg.org<mailto:msmith at laurinburg.org>
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