[cisco-voip] Polycom SIP Phone Messages Button

[Lelio Fulgenzi]

You can use the port status monitor tool to help with this, but I'm with Ryan on this one (I think a similar issue came up on the list a few weeks ago). Unity needs to see the extension in question. For direct calls it will attempt a sign-in, for forwarded calls it will attempt a transfer to greeting. 

If unanswered calls to these phones go to their respective mailbox, then it's something to do with the direct calls. 


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Lelio Fulgenzi, B.A. 
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From: "Ryan Ratliff" <rratliff at cisco.com> 
To: "Brian Schultz" <bms314 at gmail.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Thursday, August 26, 2010 9:06:59 AM 
Subject: Re: [cisco-voip] Polycom SIP Phone Messages Button 

While I'm no Unity Connection expert I'm pretty sure like most voicemail systems it detects you are a subscriber by the call type (direct, forward, etc) and the calling party number. For a call with no redirecting information and from a number that is assigned to a subscriber it should be prompting you to sign in. 


What number does UC see the call coming from? It may just be a formatting issue between what the phone is sending it's calling party as vs what is definied in UC (which derives from the CUCM End User page I believe). 



-Ryan 


On Aug 26, 2010, at 8:26 AM, Brian Schultz wrote: 

I've got a CUCMBE 8.0(2)c system with a mix of Cisco and Polycom phones. Most Polycom's are 501 SoundPoint models and are successfully registered as SIP devices. Dialing and normal call processing are working fine. The only issue is when the Messages button is pressed on the Polycom phones. Instead of going right to the users voicemail box and asking for a PIN number like the Cisco phones do, it dials and you have to press * to get the prompt to enter mailbox number and then PIN. I can get into the web GUI for the Polycom phones, but I don't see an obvious field that would prepend the users extension when hitting the messages button. 

Does anyone else use Polycom phones as a SIP device with their CUCM and have the Messages button working like a Cisco phone would? 

Thanks, 
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