[cisco-voip] Polycom SIP Phone Messages Button

[Brian Schultz]

Finally got it working.  Attached is a small screenshot if anyone runs
across this.  Keys things are the Callback Mode set to Contact and the the
contact set to the voicemail pilot number @ the unity connection IP address
under the Lines setting.

Thanks,
Brian

On Thu, Aug 26, 2010 at 9:09 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>  Does it work if you dial the number directly?
>
> What is Cisco's policy on supporting third party end devices?
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ------------------------------
> *From: *"Brian Schultz" <bms314 at gmail.com>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
> *Cc: *"Ryan Ratliff" <rratliff at cisco.com>, cisco-voip at puck.nether.net
> *Sent: *Thursday, August 26, 2010 10:07:40 AM
>
> *Subject: *Re: [cisco-voip] Polycom SIP Phone Messages Button
>
> From the port status monitor tool, I can see that the Polycom phone is
> definitely not dialing the voicemail pilot number, but it's own extension.
>
> The admin guide for the SoundPoint 501 is not very straight forward.  Does
> anyone else use these phones and can maybe send me a screenshot of the SIP
> and Line configuration?
>
> Thanks,
> Brian
>
>
>
> On Thu, Aug 26, 2010 at 8:20 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>>  You can use the port status monitor tool to help with this, but I'm with
>> Ryan on this one (I think a similar issue came up on the list a few weeks
>> ago). Unity needs to see the extension in question. For direct calls it will
>> attempt a sign-in, for forwarded calls it will attempt a transfer to
>> greeting.
>>
>> If unanswered calls to these phones go to their respective mailbox, then
>> it's something to do with the direct calls.
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>>
>>
>> ------------------------------
>> *From: *"Ryan Ratliff" <rratliff at cisco.com>
>> *To: *"Brian Schultz" <bms314 at gmail.com>
>> *Cc: *cisco-voip at puck.nether.net
>> *Sent: *Thursday, August 26, 2010 9:06:59 AM
>> *Subject: *Re: [cisco-voip] Polycom SIP Phone Messages Button
>>
>>
>> While I'm no Unity Connection expert I'm pretty sure like most voicemail
>> systems it detects you are a subscriber by the call type (direct, forward,
>> etc) and the calling party number.  For a call with no redirecting
>> information and from a number that is assigned to a subscriber it should be
>> prompting you to sign in.
>>
>> What number does UC see the call coming from?  It may just be a formatting
>> issue between what the phone is sending it's calling party as vs what is
>> definied in UC (which derives from the CUCM End User page I believe).
>>
>>  -Ryan
>>
>>  On Aug 26, 2010, at 8:26 AM, Brian Schultz wrote:
>>
>> I've got a CUCMBE 8.0(2)c system with a mix of Cisco and Polycom phones.
>> Most Polycom's are 501 SoundPoint models and are successfully registered as
>> SIP devices.  Dialing and normal call processing are working fine.  The only
>> issue is when the Messages button is pressed on the Polycom phones.  Instead
>> of going right to the users voicemail box and asking for a PIN number like
>> the Cisco phones do, it dials and you have to press * to get the prompt to
>> enter mailbox number and then PIN.  I can get into the web GUI for the
>> Polycom phones, but I don't see an obvious field that would prepend the
>> users extension when hitting the messages button.
>>
>> Does anyone else use Polycom phones as a SIP device with their CUCM and
>> have the Messages button working like a Cisco phone would?
>>
>> Thanks,
>> Brian
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>>
>>
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>
>
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