[cisco-voip] Polycom SIP Phone Messages Button

[Brian Schultz]

Polycom SoundPoint IP Phone config to work with CUCM.

On 8/26/10, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> are those CallManager config parameters?
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
> - LFJ (with apologies to Mr. Popeil)
>
>
>
> From: "Brian Schultz" <bms314 at gmail.com>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "Ryan Ratliff" <rratliff at cisco.com>, cisco-voip at puck.nether.net
> Sent: Thursday, August 26, 2010 12:15:15 PM
> Subject: Re: [cisco-voip] Polycom SIP Phone Messages Button
>
>
> Finally got it working. Attached is a small screenshot if anyone runs across
> this. Keys things are the Callback Mode set to Contact and the the contact
> set to the voicemail pilot number @ the unity connection IP address under
> the Lines setting.
>
> Thanks,
> Brian
>
>
> On Thu, Aug 26, 2010 at 9:09 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote:
>
>
>
>
> Does it work if you dial the number directly?
>
> What is Cisco's policy on supporting third party end devices?
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
> - LFJ (with apologies to Mr. Popeil)
>
>
>
> From: "Brian Schultz" < bms314 at gmail.com >
> To: "Lelio Fulgenzi" < lelio at uoguelph.ca >
> Cc: "Ryan Ratliff" < rratliff at cisco.com >, cisco-voip at puck.nether.net
> Sent: Thursday, August 26, 2010 10:07:40 AM
>
>
>
> Subject: Re: [cisco-voip] Polycom SIP Phone Messages Button
>
>
> From the port status monitor tool, I can see that the Polycom phone is
> definitely not dialing the voicemail pilot number, but it's own extension.
>
> The admin guide for the SoundPoint 501 is not very straight forward. Does
> anyone else use these phones and can maybe send me a screenshot of the SIP
> and Line configuration?
>
> Thanks,
> Brian
>
>
>
> On Thu, Aug 26, 2010 at 8:20 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote:
>
>
>
>
> You can use the port status monitor tool to help with this, but I'm with
> Ryan on this one (I think a similar issue came up on the list a few weeks
> ago). Unity needs to see the extension in question. For direct calls it will
> attempt a sign-in, for forwarded calls it will attempt a transfer to
> greeting.
>
> If unanswered calls to these phones go to their respective mailbox, then
> it's something to do with the direct calls.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
> - LFJ (with apologies to Mr. Popeil)
>
>
>
> From: "Ryan Ratliff" < rratliff at cisco.com >
> To: "Brian Schultz" < bms314 at gmail.com >
> Cc: cisco-voip at puck.nether.net
> Sent: Thursday, August 26, 2010 9:06:59 AM
> Subject: Re: [cisco-voip] Polycom SIP Phone Messages Button
>
>
>
>
> While I'm no Unity Connection expert I'm pretty sure like most voicemail
> systems it detects you are a subscriber by the call type (direct, forward,
> etc) and the calling party number. For a call with no redirecting
> information and from a number that is assigned to a subscriber it should be
> prompting you to sign in.
>
>
> What number does UC see the call coming from? It may just be a formatting
> issue between what the phone is sending it's calling party as vs what is
> definied in UC (which derives from the CUCM End User page I believe).
>
>
>
> -Ryan
>
>
> On Aug 26, 2010, at 8:26 AM, Brian Schultz wrote:
>
> I've got a CUCMBE 8.0(2)c system with a mix of Cisco and Polycom phones.
> Most Polycom's are 501 SoundPoint models and are successfully registered as
> SIP devices. Dialing and normal call processing are working fine. The only
> issue is when the Messages button is pressed on the Polycom phones. Instead
> of going right to the users voicemail box and asking for a PIN number like
> the Cisco phones do, it dials and you have to press * to get the prompt to
> enter mailbox number and then PIN. I can get into the web GUI for the
> Polycom phones, but I don't see an obvious field that would prepend the
> users extension when hitting the messages button.
>
> Does anyone else use Polycom phones as a SIP device with their CUCM and have
> the Messages button working like a Cisco phone would?
>
> Thanks,
> Brian _______________________________________________
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