[cisco-voip] Agent Status in UCCX

[Tanner Ezell]

The Get Reporting Statistic Step will return -1 if the CSQ (or
whatever target) is not found.

On Wed, Feb 3, 2010 at 7:32 AM, shary shary <shaary1 at hotmail.com> wrote:
> Tanner,
>
> i tried this option and playing the value stored in Return Variable as an
> Integer and but for every action whether the agent is ready , not ready ,
> talking or logged out  for every it is palying "negative 1"
>
>
> Regards,
> Sheeraz Saeed lodhi.
>
>
>
>
>> Date: Wed, 3 Feb 2010 00:33:55 -0500
>> Subject: Re: [cisco-voip] Agent Status in UCCX
>> From: tanner.ezell at gmail.com
>> To: shaary1 at hotmail.com
>> CC: jbf005 at shsu.edu; cisco-voip at puck.nether.net
>>
>> Use the Get Reporting Statistics Step, first box should be CSQ
>> Resources or something on that order, then "logged in resources" then
>> supply the CSQ name, and a return variable, then you can test against
>> that.
>>
>> On Wed, Feb 3, 2010 at 12:30 AM, shary shary <shaary1 at hotmail.com> wrote:
>> >
>> > yes Tanner you got my point. I want this but how could i do this i did
>> > it
>> > once the call gets queued but i want to take decision before queuing
>> > call
>> > whether the agent is log in or not if not then transfer the call to
>> > another
>> > queue.
>> >
>> >
>> >
>> >> From: JBF005 at shsu.edu
>> >> To: tanner.ezell at gmail.com; shaary1 at hotmail.com
>> >> CC: cisco-voip at puck.nether.net
>> >> Date: Tue, 2 Feb 2010 08:38:45 -0600
>> >> Subject: RE: [cisco-voip] Agent Status in UCCX
>> >>
>> >> Report statistic can accomplish this, but I think what you want to do
>> >> is
>> >> queue the call twice. Within your first queue just queue it again to
>> >> the
>> >> second queue and whoever becomes available first will get the call.
>> >
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>>
>>
>> --
>> Regards,
>> Tanner Ezell
>
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> Got a cool Hotmail story? Tell us now



-- 
Regards,
Tanner Ezell