[cisco-voip] MWI not working

[Tim Smith]

Hi Dan,

Your phones can see your MWI on / off numbers then?
If you dial the MWI on / off numbers from the affected phones - does the
light go on and off?

When you say it all used to work, what changed recently? When did it stop
working?

Is Unity co-located with the message store? Is it on the same box? across a
network link?

Cheers,

Tim.


On Tue, Feb 16, 2010 at 2:46 PM, Dan Schmitt <customade806 at hotmail.com>wrote:

>  I have a situation where users at a specific branch office on an Unified
> Communications cluster (LDAP synced) that are not seeing an activated MWI
> light when they get a new voice mail.  Everything used to work just fine as
> it supposed to. When the MWI is refreshed within the Messages tab, it
> indicates 'ON'. However the actual phone does not turn on the MWI.
>
> Steps already checked:
> Message Waiting extension/parameters DO match within Unity and Call
> Manager.
> Voice mail ports and IP Phones are in the same CSS.
> A re-sync of subscriber mailboxes finished successfully.
> AVNotifierMgr service is running.
> There are no Application errors in the Event Viewer indicating lack of MWI
> ports.
>
> Also within the Application Event Viewer I noticed an error:
>
> A MAPI function call to the Microsoft Exchange server took 8125
> milliseconds, which exceeds the system threshold of 5000 milliseconds.  The
> most likely causes are an overloaded Exchange server or poor network
> connectivity to the Exchange server.  This is likely to affect the operation
> of the Cisco Unity server in a number of ways, including slow response or
> delays during phone calls, ports getting stuck or not answering calls, and
> Unity failover if a secondary server is active.
>
> To troubleshoot this problem, enable all AvWM micro traces using the Cisco
> Unity Diagnostic Tool (UDT), and investigate the Exchange server for high
> system load and other indications that maintainance is required.  For more
> information, please consult the Troubleshooting Guide For Cisco Unity with
> Microsoft Exchange.
>
> Technical Details:
> Method IMAPITable::QueryRows (returned 0x00000000)
> Exchange Server: xxxxx
> Outstanding Server MAPI Requests: 0
>
> Also have about 80 errors reading:
>
> An attempt to create a search-result folder for account
> cn=xxxx,cn=xxxx,ou=xxxx,o=xxxx has failed.  The MAPI subsystem returned the
> following error: 80040115.
>
> This is typically an indication of configuration issues with Unity,
> Exchange, or the MAPI subsystem.
>
>
> Not sure what else to look at to troubleshoot this issue. If anyone can
> provide some suggestions, that would be much appreciated.
>
>
>
> Dan Schmitt
>
> customade806 at hotmail.com
>
>
>
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-- 

Cheers,

Tim
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