[cisco-voip] how to force CAD agent to ready status

[Ed Leatherman]

I don't believe you can do this from a script. Would be happy to be
proven wrong though.

On Tue, Feb 23, 2010 at 6:16 PM, Scott Kee <SKee at cmsstl.com> wrote:
> I need to reprogram my company's Helpdesk script.  I will use skill based routing.
>
> I am creating 2 CSQs.  When the 1st queue is full I want the call to be routed to the 2nd queue.  If agents are ready, answer the call... however I want to force the logged-in but not ready agents to READY status if all the agents in the 2nd queue is full.
>
> What step do I have to use in the script to accomplish this?
>
>
>
> thanks for your help.
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-- 
Ed Leatherman