[cisco-voip] 911 Calls

[Steve Sarrick]

We route to Unity first playing a message that says "you have dialed
911, if this is an emergency stay on the line, otherwise hang up".
There are blogs out there how to do it, I can find it for you if you
want to go this route.  9911 goes out normal.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of H, Tim
Sent: Wednesday, February 24, 2010 5:54 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 911 Calls

 

All,

 

Lately we've been seeing more and more 911 calls go out of our building
by "accident."  None of our route patterns have changed lately.  I'm not
sure why this could be happening.  A couple of questions.

 

1. Is there a good way to prevent this from happening? Is anyone else
doing anything special to prevent this?

2. I'm trying to find a way to report on the 911 calls and am unable to
find a report that will accommodate my needs.  Does anyone know of
reports to run for this?

 

Thanks,

Tim

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