[cisco-voip] 911 Calls

[Wes Sisk]

whatever your final solution make sure to document and share the 
dependence among your organization.  In working with support teams I 
experience first hand that most customers think nothing of rebooting 
voicemail servers in the middle of the day.  If you finalize on using 
Unity that would result in a 911 outage.

We frequently see tremendous dissatisfaction caused by differing service 
level agreements or service level expectations between services and the 
products or components delivering those services. 

/wes

On Thursday, February 25, 2010 9:17:26 AM, H, Tim <TimH at trstone.com> wrote:
>
> Yea, I sent it to HR and letting them sort it out J  All very good 
> ideas though.  Appreciate the feedback.
>
>  
>
> Instead of using the complicated Unity solution, think I’ll leverage 
> our UCCX environment. Think it will be much easier.
>
>  
>
> Thanks again!
>
> Tim
>
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
> *Sent:* Thursday, February 25, 2010 9:05 AM
> *To:* Wes Sisk
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 Calls
>
>  
>
> Agreed. I would also add that you should get executive approval as 
> well from someone in your organization who fully understands the 
> ramifications of what has been done.
>
> In our instance, we had our Campus Community Police request/approve 
> the changes.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Wes Sisk" <wsisk at cisco.com>
> To: "Steve Sarrick" <ssarrick at drsllc.net>
> Cc: cisco-voip at puck.nether.net
> Sent: Thursday, February 25, 2010 8:52:58 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] 911 Calls
>
> very creative solutions.  please consider checking with your local 
> laws as well.  some areas have laws that specifically prevent 911 
> intercept and require it route immediately out to emergency services.
>
> /wes
>
> On Wednesday, February 24, 2010 6:28:17 PM, Steve Sarrick 
> <ssarrick at drsllc.net> <mailto:ssarrick at drsllc.net> wrote:
>
> We route to Unity first playing a message that says “you have dialed 
> 911, if this is an emergency stay on the line, otherwise hang up”.  
> There are blogs out there how to do it, I can find it for you if you 
> want to go this route.  9911 goes out normal.
>
>  
>
> *From:* cisco-voip-bounces at puck.nether.net 
> <mailto:cisco-voip-bounces at puck.nether.net> 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *H, Tim
> *Sent:* Wednesday, February 24, 2010 5:54 PM
> *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] 911 Calls
>
>  
>
> All,
>
>  
>
> Lately we've been seeing more and more 911 calls go out of our 
> building by "accident."  None of our route patterns have changed 
> lately.  I'm not sure why this could be happening.  A couple of questions.
>
>  
>
> 1. Is there a good way to prevent this from happening? Is anyone else 
> doing anything special to prevent this?
>
> 2. I'm trying to find a way to report on the 911 calls and am unable 
> to find a report that will accommodate my needs.  Does anyone know of 
> reports to run for this?
>
>  
>
> Thanks,
>
> Tim
>
>
>
> ------------------------------------------------------------------------
>
>
>  
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>   
>
>
>
> _______________________________________________ cisco-voip mailing 
> list cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>   

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100225/c641ed74/attachment.html>