[cisco-voip] Get Digit Step not working correctly?

Thu Feb 25 20:15:17 EST 2010

Glad to hear it worked out for you my friend.

Cheers

Tanner Ezell

On Thu, Feb 25, 2010 at 6:50 PM, Matthew Loraditch
<MLoraditch at heliontechnologies.com> wrote:
> Tanner,
> I just want to say yes you are implemented this and it works perfectly
>
>
> Matthew Loraditch
> 1965 Greenspring Drive
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
> ________________________________________
> From: Tanner Ezell [tanner.ezell at gmail.com]
> Sent: Thursday, February 25, 2010 11:34 AM
> To: Matthew Loraditch
> Cc: Mathew Miller; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
>
> That's because I'm awesome like that ;)
>
> On Thu, Feb 25, 2010 at 11:31 AM, Matthew Loraditch
> <MLoraditch at heliontechnologies.com> wrote:
>> Yes that makes sense and looks a h*** of a lot easier than what I was looking at from netpro
>>
>>
>> Matthew Loraditch, CCNA
>> 1965 Greenspring Drive
>> Timonium, MD 21093
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>>
>> Visit us at www.heliontechnologies.com
>> Support Issue? Email support at heliontechnologies.com for fast assistance!
>>
>>
>> -----Original Message-----
>> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
>> Sent: Thursday, February 25, 2010 11:29 AM
>> To: Mathew Miller
>> Cc: Matthew Loraditch; cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
>>
>> Ahh, I understand. You could try something like this:
>>
>> int MaxTicketLength = 6 /* make this a parameter for easy changing */ String digits = ""
>>
>> CollectDigits:
>>   if (digits.length() >= MaxTicketLength)
>>       True:
>>            Goto DigitHandling
>>        False:
>>            digits = digits + Get Digit Step (P[], collect 1 digit, timeout = 4 seconds) /* change timeout to whatever you want */
>>                  Success:
>>                      Goto CollectDigits
>>                   Timeout:
>>                       Goto DigitHandling /* we assume it timed out because they stopped inputting digits */
>> DigitHandling:
>>    /* do stuff */
>>
>> On Thu, Feb 25, 2010 at 11:21 AM, Mathew Miller <miller.mathew at gmail.com> wrote:
>>> Get digit step has a field called something like expected digits. If
>>> it is set to 5 for example and you only type in 4 digits it will ignore the input.
>>> On Feb 25, 2010, at 11:14 AM, Tanner Ezell wrote:
>>>
>>> Sorry, I must be confused.
>>> If you are not handling them based on their length, why are you
>>> checking for their length?
>>>
>>> On Thu, Feb 25, 2010 at 11:09 AM, Matthew Loraditch
>>> <MLoraditch at heliontechnologies.com> wrote:
>>>>
>>>> I am not handling them based on their length but now that my boss has
>>>> requested that I add an additional single digit option (I only had 1
>>>> before and it went to the same as my timeout so I never knew it was
>>>> broken I also did not write the original script)  and my ticket
>>>> number length is going to be increasing soon I will need the script
>>>> to understand inputs of various length.
>>>>
>>>>
>>>>
>>>> Hopefully I answered what you are asking?
>>>>
>>>>
>>>>
>>>> Matthew Loraditch, CCNA
>>>> 1965 Greenspring Drive
>>>>
>>>> Timonium, MD 21093
>>>> support at heliontechnologies.com
>>>> (p) (410) 252-8830
>>>> (F) (443) 541-1593
>>>>
>>>> Visit us at www.heliontechnologies.com Support Issue? Email
>>>> support at heliontechnologies.com for fast assistance!
>>>>
>>>>
>>>>
>>>> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
>>>> Sent: Thursday, February 25, 2010 10:32 AM
>>>> To: Matthew Loraditch
>>>> Cc: Robben, John; cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Get Digit Step not working correctly?
>>>>
>>>>
>>>>
>>>> Curious,
>>>>
>>>>
>>>>
>>>> How are you handling them based on their length and why are you
>>>> handling them like that?
>>>>
>>>> On Thu, Feb 25, 2010 at 10:26 AM, Matthew Loraditch
>>>> <MLoraditch at heliontechnologies.com> wrote:
>>>>
>>>> Thanks, it appears that if I set my length for the get digit to 5 it
>>>> only collects the digits to memory if there are 5.
>>>>
>>>> In searching the netpro forums it appears people have to had to
>>>> create successive get digit steps and then concantenate the digits to
>>>> deal with situations like this.
>>>>
>>>> https://supportforums.cisco.com/message/345208#345208 They are
>>>> referring CUE scripting but it's same basic principles AFAIK
>>>>
>>>> I guess I'm going to have to figure that out since my ticket system
>>>> is going roll over to 100000 and 6 digit ticket numbers soon
>>>>
>>>>
>>>>
>>>> <image001.jpg>
>>>>
>>>> Matthew Loraditch, CCNA
>>>> 1965 Greenspring Drive
>>>>
>>>> Timonium, MD 21093
>>>> support at heliontechnologies.com
>>>> (p) (410) 252-8830
>>>> (F) (443) 541-1593
>>>>
>>>> Visit us at www.heliontechnologies.com Support Issue? Email
>>>> support at heliontechnologies.com for fast assistance!
>>>>
>>>>
>>>>
>>>> From: Robben, John [mailto:JRobben at naic.org]
>>>> Sent: Thursday, February 25, 2010 10:11 AM
>>>> To: Matthew Loraditch
>>>> Subject: RE: [cisco-voip] Get Digit Step not working correctly?
>>>>
>>>>
>>>>
>>>> <image002.jpg>
>>>>
>>>>
>>>> ________________________________
>>>>
>>>> From: cisco-voip-bounces at puck.nether.net
>>>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew
>>>> Loraditch
>>>> Sent: Thursday, February 25, 2010 8:27 AM
>>>> To: cisco-voip at puck.nether.net
>>>> Subject: [cisco-voip] Get Digit Step not working correctly?
>>>>
>>>> I am using a get digit step as a menu since I need to take variable
>>>> length input. Users can pick an option or enter a ticket number (up
>>>> to 5 digits), the single digit options are not working. I am using
>>>> nested Ifs to handle the single digits.
>>>>
>>>> My comparison is If TicketNum == "1" and so on for other options
>>>>
>>>> Is that correct?
>>>>
>>>> When I do a reactive debug and enter either of my single digits
>>>> instead of going to those options I go to the timeout option.
>>>>
>>>> Has anyone else seen this? What could I be missing?
>>>>
>>>> Thanks!
>>>>
>>>>
>>>>
>>>>
>>>> Matthew Loraditch, CCNA
>>>> 1965 Greenspring Drive
>>>>
>>>> Timonium, MD 21093
>>>> support at heliontechnologies.com
>>>> (p) (410) 252-8830
>>>> (F) (443) 541-1593
>>>>
>>>> Visit us at www.heliontechnologies.com Support Issue? Email
>>>> support at heliontechnologies.com for fast assistance!
>>>>
>>>>
>>>> ________________________________
>>>>
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>>>> _______________________________________________
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>>>> cisco-voip at puck.nether.net
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>>>>
>>>>
>>>> --
>>>> Regards,
>>>> Tanner Ezell
>>>
>>>
>>> --
>>> Regards,
>>> Tanner Ezell
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>
>>
>> --
>> Regards,
>> Tanner Ezell
>>
>
>
>
> --
> Regards,
> Tanner Ezell

-- 
Regards,
Tanner Ezell