[cisco-voip] 911 Calls

Mike Thompson mthompson729 at gmail.com
Fri Feb 26 10:38:02 EST 2010


It uses the ucm attendant console (built in, so yes...kind of the  
EOL), but I am pretty sure it's the app itself and not the queue that  
has been removed.

In fact, in 7.1.3-39001, legacy attendant console still works, but not  
TAC supported.  It's even in the plug-in page for download.

Best of my knowledge, no phone agent support.  I'm sure one could  
build an AXL middleware...just wouldn't be me :)



Sent from my phone, apologies for any typos.

On Feb 25, 2010, at 7:19 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> built-in queueing with the auto-attendant? i like it. i'll have to  
> investigate to see if that gives us anything....
>
> this isn't the EOL'ed one is it? can you use a phone agent with this?
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Scott Voll" <svoll.voip at gmail.com>
> To: "Michael Thompson" <mthompson729 at gmail.com>
> Cc: cisco-voip at puck.nether.net
> Sent: Thursday, February 25, 2010 5:21:14 PM GMT -05:00 US/Canada  
> Eastern
> Subject: Re: [cisco-voip] 911 Calls
>
> nicely done.
>
> I will have to look into that and the legal issues they may come  
> with it.
>
> Scott
>
> On Thu, Feb 25, 2010 at 1:02 PM, Michael Thompson <mthompson729 at gmail.com 
> > wrote:
> the way we have chosen to do it is to use the new 'call queue' built  
> within auto attendant in UCM 7.  you can set a queue depth.  since  
> nobody is logged in as the '911' user, it will queue the call for 8  
> seconds while it plays a special music on hold message (recording  
> saying that you've dialed 911, if this is an emergency, please stay  
> on the line).
>
> works pretty solid.
>
> On Thu, Feb 25, 2010 at 10:47 AM, H, Tim <TimH at trstone.com> wrote:
> Yea, I think I’ll use UCCX instead.  It’s HA and is rarely down  
> for anything, otherwise our business stops!
>
>
>
> On another note, I’ve been looking frantically through my CDR report 
> s and I cannot find anywhere where 911 calls originated from our sys 
> tem.  Am I missing something here?  Does anyone have any direction a 
> s to what report I should run and sort by?
>
>
>
> I’m skeptical that someone else out there is masking 911 calls with  
> our numbers.
>
>
>
> Any help is appreciated.
>
>
>
> Thanks,
>
>
>
> Tim
>
>
>
> From: Wes Sisk [mailto:wsisk at cisco.com]
> Sent: Thursday, February 25, 2010 10:30 AM
> To: H, Tim
>
>
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 911 Calls
>
>
> whatever your final solution make sure to document and share the  
> dependence among your organization.  In working with support teams I  
> experience first hand that most customers think nothing of rebooting  
> voicemail servers in the middle of the day.  If you finalize on  
> using Unity that would result in a 911 outage.
>
> We frequently see tremendous dissatisfaction caused by differing  
> service level agreements or service level expectations between  
> services and the products or components delivering those services.
>
> /wes
>
> On Thursday, February 25, 2010 9:17:26 AM, H, Tim <TimH at trstone.com>  
> wrote:
>
>
> Yea, I sent it to HR and letting them sort it out J  All very good  
> ideas though.  Appreciate the feedback.
>
>
>
> Instead of using the complicated Unity solution, think I’ll leverage 
>  our UCCX environment. Think it will be much easier.
>
>
>
> Thanks again!
>
> Tim
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
> bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
> Sent: Thursday, February 25, 2010 9:05 AM
> To: Wes Sisk
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] 911 Calls
>
>
>
> Agreed. I would also add that you should get executive approval as  
> well from someone in your organization who fully understands the  
> ramifications of what has been done.
>
> In our instance, we had our Campus Community Police request/approve  
> the changes.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Wes Sisk" <wsisk at cisco.com>
> To: "Steve Sarrick" <ssarrick at drsllc.net>
> Cc: cisco-voip at puck.nether.net
> Sent: Thursday, February 25, 2010 8:52:58 AM GMT -05:00 US/Canada  
> Eastern
> Subject: Re: [cisco-voip] 911 Calls
>
> very creative solutions.  please consider checking with your local  
> laws as well.  some areas have laws that specifically prevent 911  
> intercept and require it route immediately out to emergency services.
>
> /wes
>
> On Wednesday, February 24, 2010 6:28:17 PM, Steve Sarrick <ssarrick at drsllc.net 
> > wrote:
>
>
>
> We route to Unity first playing a message that says “you have dialed 
>  911, if this is an emergency stay on the line, otherwise hang up”.  
>  There are blogs out there how to do it, I can find it for you if yo 
> u want to go this route.  9911 goes out normal.
>
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
> bounces at puck.nether.net] On Behalf Of H, Tim
> Sent: Wednesday, February 24, 2010 5:54 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] 911 Calls
>
>
>
> All,
>
>
>
> Lately we've been seeing more and more 911 calls go out of our  
> building by "accident."  None of our route patterns have changed  
> lately.  I'm not sure why this could be happening.  A couple of  
> questions.
>
>
>
> 1. Is there a good way to prevent this from happening? Is anyone  
> else doing anything special to prevent this?
>
> 2. I'm trying to find a way to report on the 911 calls and am unable  
> to find a report that will accommodate my needs.  Does anyone know  
> of reports to run for this?
>
>
>
> Thanks,
>
> Tim
>
>
>
>
>
>
>
>
>
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