[cisco-voip] Unity Connection question

[Sandy Lee]

Thanks Lelio,

I think I’ll go with that. Too bad we have to work around such a basic need.
Bye!

________________________________

Sandy Lee
Analyste
Division des infrastructures
Direction des technologies de l'information
Université Laval
• 418.656.2131, ext. 4420
Courriel<mailto:Sandy.Lee at dti.ulaval.ca> — Nous joindre<http://www.dti.ulaval.ca/sgc/nous_joindre> — Avis relatif à la confidentialité<http://www.rec.ulaval.ca/lce/securite/confidentialite.htm>
VEUILLEZ PRENDRE NOTE DE MA NOUVELLE ADRESSE ÉLECTRONIQUE : Sandy.Lee at dti.ulaval.ca<mailto:Sandy.Lee at dti.ulaval.ca>

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Wednesday, January 06, 2010 12:03 PM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection question

You could fool around with the routing rules. That is, in between the "attempt forward" and "opening greeting" rules, you could put one that says "play you have no voice mail".

You will have to be careful, however, because you still want people to get to the opening greeting when dialing the voice mail pilot from a non-voice mail subscriber and letting them hear the opening greeting so they can log in. you can fix this up by including the dialing information in the ruleset.

This is something we've been looking to replicate since our migration from Unity to Unity Connection as well. With Unity, we needed internet subscribers for all numbers you want to reach from the auto-attendant, so we basically programmed each internet subscriber to point to a similar "no voice mail greeting".

This option should work if the options allow for the ability to still allow people to reach the opening greeting.

P.S. We change the opening greeting to say "Welcome to the University voice mail system. Press * to log in" This means you can chose to simply customize this message, say "You have reached the University voice mail system. Press * to log in. If you dialed someone's number and are hearing this message, they have forwarded their phone to voice mail and do not currently have a voice mail box. Forwarding a phone that does not have voice mail to a phone that does have voice mail will also reach this message"

or something like that.


---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: cisco-voip at puck.nether.net
Sent: Wednesday, January 6, 2010 11:36:29 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Unity Connection question


Hi everyone,

We just migrated to Unity Connection 7.1 and we have an annoying issue.

DN 3001 w/o voicemail and CFA 3003
DN 3003 w voicemail

When someone calls 3001, they have the UC opening greeting. With our old voicemail system, the caller would have “Sorry, the user you are trying to reach doesn’t have a voicemail box defined in the system, goodbye”.

Anyone have an idea how I could achieve that? I didn’t find a way to match a non-existant mailbox for a call handler or a call routing rule. Is there a global setting for that?

Thanks and regards.
________________________________

Sandy Lee
Analyste
Division des infrastructures
Direction des technologies de l'information
Université Laval
• 418.656.2131, ext. 4420
Courriel<mailto:Sandy.Lee at dti.ulaval.ca> — Nous joindre<http://www.dti.ulaval.ca/sgc/nous_joindre> — Avis relatif à la confidentialité<http://www.rec.ulaval.ca/lce/securite/confidentialite.htm>
VEUILLEZ PRENDRE NOTE DE MA NOUVELLE ADRESSE ÉLECTRONIQUE : Sandy.Lee at dti.ulaval.ca<mailto:Sandy.Lee at dti.ulaval.ca>


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