[cisco-voip] 911 operator gets billing number instead of DID

[Rossella Mariotti-Jones]

It's basically just for hang-ups at the moment. When someone calls and
they hang up the PSAP doesn't have a number to call back since the BTN
doesn't ring anywhere, so they end up calling our public safety office
which in turns calls the telcom office...

 

rossella mariotti-jones | network analyst | chemeketa community college
| rossella.mariotti.jones at chemeketa.edu | 503-589-7775

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mark Holloway
Sent: Thursday, January 07, 2010 7:56 PM
To: Richey
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of
DID

 

Most carriers use the BTN for 911 if you are trunking. Why would you
need every DID to be uniquely displayed to the PSAP?

 

 

On Jan 7, 2010, at 8:20 PM, Richey wrote:





If you can't get Quest to block the BTN and just pass the DIDs you could
pass your 911 traffic to a 3rd party E911 provider.  

 

Richey

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Eric Pedersen
Sent: Thursday, January 07, 2010 8:48 PM
To: Rossella Mariotti-Jones; Jim Reed; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of
DID

 

I can't speak for your provider, but here in Calgary (Canada), by
default the provider will only send the BTN to the 911 operators.
Providers only create ALI records for the BTN, so if we want to send our
DIDs on 911 calls we will have to submit an ALI record for every DID.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rossella
Mariotti-Jones
Sent: January 7, 2010 11:53
To: Jim Reed; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of
DID

 

I have all that set up, and like I said it only happens when we call
911. At one point it was working to where the 911 operator did see our
DID as you're explaining below, something must have changed on the Qwest
side or the 911 side; I have the feeling that even if I specified a
different number on the route list detail config the result would be the
same because we're passing the correct info out.

 

rossella mariotti-jones | network analyst | chemeketa community college
| rossella.mariotti.jones at chemeketa.edu | 503-589-7775

to reduce waste, please consider not printing this email unless
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From: Jim Reed [mailto:jreed at swiftnews.com] 
Sent: Thursday, January 07, 2010 10:45 AM
To: Rossella Mariotti-Jones; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 operator gets billing number instead of
DID

 

You said the Magic Word - Qwest!  Qwest will override what you send out.
Not sure what version of Call Manager you're on but for locations that
just want a single caller ID for that location, we put the number under
the Calling Party Transform Mask in the Route List Detail Configuration
section.  We have a couple of locations that want the individual DIDs to
go out so we configure that under External Phone Number Mask on the line
appearance on the individual phones.
-- 
Jim Reed
Swift Communications, Inc.
970-683-5646 (Direct)
775-772-7666 (Cell)

"Somewhere, something incredible
is waiting to be known."
       Dr. Carl Sagan



On 1/7/10 11:02 AM, "Rossella Mariotti-Jones"
<rossella.mariotti.jones at chemeketa.edu> wrote:

Hi all, we are having an issue with our outgoing calls to 911 to where
the operator sees our trunk billing number instead of our DID number. I
can watch the call going out through my mgcp gateway to Qwest and I see
the correct DID under Calling Party Number and if we call the 911
supervisor or anybody else our DID shows up correctly just not to 911.
Has anyone seen this before? Is anyone in my area having the same issue
with the same setup? Scott?  ;-)
TIA.
 
Rossella

 

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