[cisco-voip] 7911s not working after upgrade

[STEVEN CASPER]

SCCP11.9-0-2SR1S is the upgraded version  I also tried downgrading to the original version from 6.1.3b - SCCP11.8-4-2S but I am still getting the same failures. 
Not sure about the SCCP fixup - have to find out
Steve

>>> "Jason Aarons (US)" <jason.aarons at us.didata.com> 7/12/2010 11:00 AM >>>

SCCP Version number with firewall? Is firewall doing SCCP fixup?
Google sccp version number, Ryan or Wes have posted about fixup before.
 

From:cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of STEVEN CASPER
Sent: Monday, July 12, 2010 10:33 AM
To: cisco-voip
Subject: [cisco-voip] 7911s not working after upgrade

 

 We upgraded from 6.1.3b to 7.1.5.11900-6 over the weekend. We have
several sites in India where the 7911 telephones are not working now. They have dial tone
but when they call out they get a "UCM down" message. When we call them on cluster the
phone rings and when they answer we get a "temp fail" message. At the same sites we have 7940 and 7941 that are working. These phones are all behind a firewall. 7911 phones in the United States that are not behind a firewall are working fine. 

 

Opened a TAC case and I am downgrading the firmware on one of the 7911s to see if that makes a difference. Wondering if anyone has any thoughts?

 

Thanks,

Steve
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