[cisco-voip] 7911s not working after upgrade

[Wes Sisk]

I believe 7911 fits into the category of "3rd Gen Phone loads 8.3 and 
earlier use SCCPv15 and earlier so will not be directly affected" so you 
will need something even older than 8.5.3.  The older loads should be on 
the server as they should have migrated forward with other TFTP files.  
To confirm what is available in TFTP from CLI:

admin:file list tftp SCCP*
SCCP11.9-0-2SR1S.loads                  SCCP31.9-0-2SR1S.loads
SCCP41.9-0-2SR1S.loads                  SCCP42.9-0-2SR1S.loads
SCCP45.9-0-2SR1S.loads                  SCCP6901.9-0-2-0.loads
SCCP6911.9-0-2-0.loads                  SCCP69xx.8-5-2-70-7.loads
SCCP69xx.8-5-2-70-7.zz                  SCCP69xx.9-0-2-0.loads
SCCP69xx.9-0-2-0.zz.sgn                 SCCP70.9-0-2SR1S.loads
SCCP75.9-0-2SR1S.loads                 
dir count = 0, file count = 13

/Wes

On Monday, July 12, 2010 11:52:29 AM, STEVEN CASPER <SCASPER at mtb.com> wrote:
> Thanks for this! I am going to try a preSCCPv17 version. Would 
> 8-5-3.for 7911_7906 already be on my 7.1.5 servers or would this need 
> to be downloaded and installed?
>  
> Steve
>  
>
>
> >>> "Jason Aarons (US)" <jason.aarons at us.didata.com> 7/12/2010 11:02 
> AM >>>
>
> SCCP and fixup
>
> https://supportforums.cisco.com/docs/DOC-8131;jsessionid=92A3673D1CCD27D1388811BBD2AFDBDB.node0
>
>  
>
> *From:* Jason Aarons (US)
> *Sent:* Monday, July 12, 2010 11:00 AM
> *To:* 'STEVEN CASPER'; cisco-voip
> *Subject:* RE: [cisco-voip] 7911s not working after upgrade
>
>  
>
> SCCP Version number with firewall? Is firewall doing SCCP fixup?
>
> Google sccp version number, Ryan or Wes have posted about fixup before.
>
>  
>
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *STEVEN CASPER
> *Sent:* Monday, July 12, 2010 10:33 AM
> *To:* cisco-voip
> *Subject:* [cisco-voip] 7911s not working after upgrade
>
>  
>
>  We upgraded from 6.1.3b to 7.1.5.11900-6 over the weekend. We have
> several sites in India where the 7911 telephones are not working now. 
> They have dial tone
> but when they call out they get a "UCM down" message. When we call 
> them on cluster the
> phone rings and when they answer we get a "temp fail" message. At the 
> same sites we have 7940 and 7941 that are working. These phones are 
> all behind a firewall. 7911 phones in the United States that are not 
> behind a firewall are working fine.
>
>  
>
> Opened a TAC case and I am downgrading the firmware on one of the 
> 7911s to see if that makes a difference. Wondering if anyone has any 
> thoughts?
>
>  
>
> Thanks,
>
> Steve
>
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