[cisco-voip] OT: AT&T circuit in Florida

[Jason Aarons (US)]

Yeah it's normal for the last mile provider to require 21 business days, I've seen other countries require 6 months (Asia, Central America). In the case of AT&T you can request a "Expedite" for which they charge you more even if they complete it in 20 days vs 21 days.  I recently had a AT&T PRI in Houston, TX completed in about 14 days which surprised me.

You are better off having it moved, then having a wiring vendor run a shielded T1 cable back to your floor for temp fix.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nikola Stojsin
Sent: Thursday, July 22, 2010 11:25 AM
To: cisco-voip at puck.nether.net
Cc: nikola at att.net
Subject: [cisco-voip] OT: AT&T circuit in Florida

Hello guys -

First of all, my apologies - this is quite OT; I just want to make sure that the information we are getting is correct.

We have a client that is moving their Florida office from one floor to another (same building, bigger space) - and their phone system from one AT&T PRI to another. The new circuit is tested and turned up; however, the client elected not to port the DIDs (there are 20 of them) at the time of the test and turn up, because they were not ready to physically move (they needed another week to get the new space ready, furniture-wise etc.). So they stayed in the old space (using the old PRI etc.) for another week or so.

Now - less than a week later - they are being told by AT&T that it will take 25 days to re-schedule the port of the DIDs. I do not have much experience with Florida ISPs (and the client chose to do their own circuit provisioning - they have a national contract with AT&T - so I do not know all the details), but 25 days sounds excessive; I have seen 5- and 7-day delays (one of which was in in fact in Florida, though not with AT&T), but nothing even coming close to 25 days, which makes me wonder whether the client is getting the right information.

Bottom line: if anyone on this list has any experience with AT&T PRIs in Florida, and cares to chime in - is 25 days 'normal' lead time to schedule a DID port?

Needless to say, all help/input/suggestions will be greatly appreciated!

Thank you,
Nikola


-------------------------------------------
Nikola Stojsin
PhD CCIE #12888
President
nikola at att.net<mailto:nikola at att.net>
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