[cisco-voip] Configure incoming CLID on isdn of a 2821

Leetun, Rob rleetun at bouldercounty.org
Thu Jun 24 15:51:33 EDT 2010


Hi Ryan,

 

To follow up on this, here is the change on the ShoreTel side to fix the caller-id issue to Callmanager.

 

A check box that said "caller id not blocked by default" this box is located on in the trunk groups needs to be checked.

Thanks for assistance on this matter.

 

Rob

 

 

 

From: Leetun, Rob 
Sent: Thursday, May 20, 2010 1:08 PM
To: 'Ryan Ratliff'
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821

 

614248687: Call routing / cucm 6.1.3.3190-1

614263249: CLID: cannot receive phone number from ShoreTel phone system

614270221: Inbound Caller-id config on isdn

 

Rob

 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, May 20, 2010 1:07 PM
To: Leetun, Rob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

 

What do the CCM traces show?   Given that the router can decode the facility ie, I'd expect CUCM would be able to as well.

 

You mentioned you had a TAC case opened.  Can you unicast me the SR number?

 

-Ryan

 

On May 20, 2010, at 12:01 PM, Leetun, Rob wrote:

 

Here is new information on this problem:

 

The vendor who installed the ShoreTel system that is connected to our Cisco system via a H323 gateway, states that they have another customer whose caller id from ShoreTel does not work with a Cisco Callmanager environment.  Hmmm??? 

 

ShoreTel states it is a Cisco problem. 

 

Here is the latest debug for you to decide who should be doing what?

 

 

First call: from 3866 to 1670

Second call: from 1670 to 3866

_________________

debug isdn q931 is:

 

May 20 08:43:17.366: ISDN Se0/2/0:23 Q931: Applying typeplan for sw-type 0xD is 0x0 0x0, Calling num 3866

May 20 08:43:17.370: ISDN Se0/2/0:23 Q931: Applying typeplan for sw-type 0xD is 0x0 0x0, Called num 1670

May 20 08:43:17.370: ISDN Se0/2/0:23 Q931: TX -> SETUP pd = 8  callref = 0x72CD

       Bearer Capability i = 0x8090A2

               Standard = CCITT

               Transfer Capability = Speech 

               Transfer Mode = Circuit

               Transfer Rate = 64 kbit/s

       Channel ID i = 0xA98381

               Exclusive, Channel 1

       Facility i = 0x9F8B0100A112020148020100800A526F62204C656574756E

jcphg2#

               Protocol Profile =  Networking Extensions

               0xA112020148020100800A526F62204C656574756E

               Component = Invoke component

                       Invoke Id = 72

                       Operation = CallingName

                               Name Presentation Allowed Extended

                               Name = Rob Lee

       Calling Party Number i = 0x0081, '3866'

               Plan:Unknown, Type:Unknown

       Called Party Number i = 0x80, '1670'

               Plan:Unknown, Type:Unknown

May 20 08:43:17.390: ISDN Se0/2/0:23 Q931: RX <- CALL_PROC pd = 8  callref = 0xF2CD

       Channel ID i = 0xA98381

               Exclusive, Channel 1

May 20 08:43:17.486: ISDN Se0/2/0:23 Q931: RX <- ALERTING pd = 8  callref = 0xF2CD

jcphg2#

May 20 08:43:19.858: ISDN Se0/2/0:23 Q931: RX <- CONNECT pd = 8  callref = 0xF2CD

May 20 08:43:19.862: %ISDN-6-CONNECT: Interface Serial0/2/0:0 is now connected to 1670 N/A

jcphg2#

May 20 08:43:19.862: ISDN Se0/2/0:23 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x72CD

jcphg2#

May 20 08:43:35.255: ISDN Se0/2/0:23 Q931: RX <- DISCONNECT pd = 8  callref = 0xF2CD

       Cause i = 0x8090 - Normal call clearing

May 20 08:43:35.259: %ISDN-6-DISCONNECT: Interface Serial0/2/0:0  disconnected from 1670 , call lasted 15 seconds

jcphg2#

May 20 08:43:35.259: ISDN Se0/2/0:23 Q931: TX -> RELEASE pd = 8  callref = 0x72CD

May 20 08:43:35.275: ISDN Se0/2/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0xF2CD

jcphg2#

May 20 08:43:38.079: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8  callref = 0x00AE

       Bearer Capability i = 0x8090A2

               Standard = CCITT

               Transfer Capability = Speech 

               Transfer Mode = Circuit

               Transfer Rate = 64 kbit/s

       Channel ID i = 0xA98397

               Exclusive, Channel 23

       Facility i = 0x9FAA068001008201008B0100A1190201360201008211422044656C61726F73612D43616D706F73

               Protocol Profile =  Networking Extensions

               0x0100

               0x820100

               0x8B0100

               0xA1190201360201008211422044656C61726F73612D43616D706F73

               Component = Invoke component

       Calling Party Number i = 0x00A0, '1670'

               Plan:Unknown, Type:Unknown

       Called Party Number i = 0x80, '3866'

               Plan:Unknown, Type:Unknown

jcphg2#

May 20 08:43:38.095: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x80AE

       Channel ID i = 0xA98397

               Exclusive, Channel 23

May 20 08:43:38.227: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8  callref = 0x80AE

       Progress Ind i = 0x8188 - In-band info or appropriate now available

jcphg2#

May 20 08:43:41.279: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 1670 N/A

jcphg2#

May 20 08:43:41.279: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8  callref = 0x80AE

May 20 08:43:41.295: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x00AE

jcphg2#

May 20 08:43:44.171: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8  callref = 0x00AF

       Bearer Capability i = 0x8090A2

               Standard = CCITT

               Transfer Capability = Speech 

               Transfer Mode = Circuit

               Transfer Rate = 64 kbit/s

       Channel ID i = 0xA98396

               Exclusive, Channel 22

       Facility i = 0x9FAA068001008201008B0100A11B02013702010082134A61637175656C696E6520426561756C696575

               Protocol Profile =  Networking Extensions

               0x0100

               0x820100

               0x8B0100

               0xA11B02013702010082134A61637175656C696E6520426561756C696575

               Component = Invoke component

       Calling Party Number i = 0x00A0, '1234'

               Plan:Unknown, Type:Unknown

       Called Party Number i = 0x80, '4567'

               Plan:Unknown, Type:Unknown

May 20 08:43:44.187: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x80AF

       Channel ID i = 0xA98396

               Exclusive, Channel 22

May 20 08:43:44.319: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8  callref = 0x80AF

       Progress Ind i = 0x8188 - In-band info or appropriate now available

jcphg2#

May 20 08:43:48.171: %ISDN-6-CONNECT: Interface Serial0/2/0:21 is now connected to 4741 N/A

jcphg2#

May 20 08:43:48.171: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8  callref = 0x80AF

May 20 08:43:48.183: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x00AF

jcphg2#

May 20 08:43:56.467: %ISDN-6-DISCONNECT: Interface Serial0/2/0:22  disconnected from 1670 , call lasted 15 seconds

jcphg2#no

May 20 08:43:56.467: ISDN Se0/2/0:23 Q931: TX -> DISCONNECT pd = 8  callref = 0x80AE

       Cause i = 0x8290 - Normal call clearing

May 20 08:43:56.483: ISDN Se0/2/0:23 Q931: RX <- RELEASE pd = 8  callref = 0x00AE

May 20 08:43:56.491: ISDN Se0/2/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x80AE

 

 

 

=================================================================

May 20 08:43:17.370: ISDN Se0/2/0:23 Q931: TX -> SETUP pd = 8  callref = 0x72CD

 

       Bearer Capability i = 0x8090A2

               Standard = CCITT

               Transfer Capability = Speech

               Transfer Mode = Circuit

               Transfer Rate = 64 kbit/s

       Channel ID i = 0xA98381

               Exclusive, Channel 1

       Facility i = 0x9F8B0100A112020148020100800A526F62204C656574756E

 

 

<**************************** mt decode start ************************>

 

       Facility Ie Data:

           Interpretation APDU: Len: 01

               discardAnyUnrecognizedInvokePdu

 

           RoseAPDU InvokePDU: Len: 12

               invokeId: 72

 

               callingName:

                   namePresentationAllowedSimple: 80, Len: 0A  ç================ presentation allowed

                       "Rob Lee"

 

The calls that we receive from Shortel are with presentation restricted. (see following)

 

May 20 08:43:38.079: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8  callref = 0x00AE

 

       Bearer Capability i = 0x8090A2

               Standard = CCITT

               Transfer Capability = Speech

               Transfer Mode = Circuit

               Transfer Rate = 64 kbit/s

       Channel ID i = 0xA98397

               Exclusive, Channel 23

       Facility i = 0x9FAA068001008201008B0100A1190201360201008211422044656C617

26F73612D43616D706F73

 

 

<**************************** mt decode start ************************>

 

       Facility Ie Data:

           Network Facility Extension: Len: 06

               sourceEntity: endPINX

               destinationEntity: endPINX

 

           Interpretation APDU: Len: 01

               discardAnyUnrecognizedInvokePdu

 

           RoseAPDU InvokePDU: Len: 19

               invokeId: 54

 

               callingName:

                   namePresentationRestrictedSimple: 82, Len: 11    ç===============presentation restricted

                       "B Del-Camo"

                       "s"

 

***********************2nd Call we receive from Shortel***********************

ay 20 08:43:44.171: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8  callref = 0x00AF

 

       Bearer Capability i = 0x8090A2

               Standard = CCITT

               Transfer Capability = Speech

               Transfer Mode = Circuit

               Transfer Rate = 64 kbit/s

       Channel ID i = 0xA98396

               Exclusive, Channel 22

       Facility i = 0x9FAA068001008201008B0100A11B02013702010082134A61637175656

C696E6520426561756C696575

 

 

<**************************** mt decode start ************************>

 

       Facility Ie Data:

           Network Facility Extension: Len: 06

               sourceEntity: endPINX

               destinationEntity: endPINX

 

           Interpretation APDU: Len: 01

               discardAnyUnrecognizedInvokePdu

 

           RoseAPDU InvokePDU: Len: 1B

               invokeId: 55

 

               callingName:

                   namePresentationRestrictedSimple: 82, Len: 13    ç======================presentation restricted

                       "Jac Bul"

                       "ieu"

 

 

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Wednesday, May 19, 2010 10:15 AM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

 

Hi Ryan,

 

Here is what the Cisco TAC saw:

 

After checking all the information we have gathered, it appears that the Telco is not sending the IE in the proper format for the Call manager to interpret what the gateway send, so we may require contact the Telco to request the following.

 

The Telco may send the Information Element as a subsequent facility Display IE element Instead of using FACILITY.

 

Here is an example of how the Information Element should be send to the call manager:

 

Facility i = 0x9F8B0100A11202013E020100800A526F62204C656574756E

                Protocol Profile =  Networking Extensions

                0xA11202013E020100800A526F62204C656574756E

                Component = Invoke component

                        Invoke Id = 62

                        Operation = CallingName

                                Name Presentation Allowed Extended

                                Name = Rob Leetun

        Display i = 'Rob Leetun'

        Calling Party Number i = 0x0081, '3866'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '1670'

                Plan:Unknown, Type:Unknown

 

This was capture from a call that was coming from the call manager and that is what is required.

 

 

The Telco is currently sending the following IE:

 

Facility i =

0x9FAA068001008201008B0100A1190201530201008211422044656C61726F73612D43616D706F73

 

                Protocol Profile =  Networking Extensions

                0x0100

                0x820100

                0x8B0100

                0xA1190201530201008211422044656C61726F73612D43616D706F73

                Component = Invoke component

        Calling Party Number i = 0x00A0, '1670'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '3866'

                Plan:Unknown, Type:Unknown

 

 

 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, April 28, 2010 3:27 PM
To: Barger, Joe
Cc: Matthew Loraditch; Leetun, Rob; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

 

So your name is in the facility.  You need to check out the CCM traces where the full thing will be decoded and you can see what number is there.

 

-Ryan

 

On Apr 28, 2010, at 5:25 PM, Barger, Joe wrote:

 

Yeah that is the weird part we are seeing the name even though you don’t see it incoming  in the debug…

 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, April 28, 2010 2:48 PM
To: Matthew Loraditch
Cc: Leetun, Rob; cisco-voip at puck.nether.net; Barger, Joe
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

 

I believe if there is a number in the facility it will override that in the calling number IE.  You can look at CCM traces to see if we are decoding the facility.

 

-Ryan

 

On Apr 28, 2010, at 4:14 PM, Matthew Loraditch wrote:





Well you aren’t getting calling name and the number you are getting appears to be private, is this a telco pri or a private link?  albeit regardless you should be getting the number to come through to the phones unless you have something in CCM or your dial-peers altering it.

 

 

Matthew Loraditch, CCNA, CCDA
1965 Greenspring Drive

Timonium, MD 21093 
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com <http://www.heliontechnologies.com/>  
Support Issue? Email support at heliontechnologies.com for fast assistance!

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Wednesday, April 28, 2010 2:33 PM
To: Leetun, Rob; cisco-voip at puck.nether.net
Cc: Barger, Joe
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

 

Here is the Debug isdn q931

 

Apr 28 12:14:43.243: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8  callref = 0x001B

        Bearer Capability i = 0x8090A2

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98397

                Exclusive, Channel 23

        Facility i = 0x9FAA068001008201008B0100A11802011C0201008210416E64726561204672616E636973636F

                Protocol Profile =  Networking Extensions

                0x0100

                0x820100

                0x8B0100

                0xA11802011C0201008210416E64726561204672616E636973636F

                Component = Invoke component

        Calling Party Number i = 0x00A0, '4718'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '3579'

                Plan:Unknown, Type:Unknown

Apr 28 12:14:43.259: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x801B

        Channel ID i = 0xA98397

                Exclusive, Channel 23

Apr 28 12:14:43.395: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8  callref = 0x801B

        Progress Ind i = 0x8188 - In-band info or appropriate now available

Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 4718 N/A

Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 4718 N/A

Apr 28 12:14:47.907: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8  callref = 0x801B

Apr 28 12:14:47.923: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x001B

Apr 28 12:14:56.051: ISDN Se0/2/0:23 Q931: RX <- DISCONNECT pd = 8  callref = 0x001B

        Cause i = 0x8090 - Normal call clearing

Apr 28 12:14:56.051: %ISDN-6-DISCONNECT: Interface Serial0/2/0:22  disconnected from 4718 , call lasted 8 seconds

Apr 28 12:14:56.055: ISDN Se0/2/0:23 Q931: TX -> RELEASE pd = 8  callref = 0x801B

Apr 28 12:14:56.067: ISDN Se0/2/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x001B

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Wednesday, April 28, 2010 11:41 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Configure incoming CLID on isdn of a 2821

 

Hi,

 

I cannot get incoming CLID to be presented on the phone.  We have a 2821 with isdn.  Does anyone know of a command I can use to get this to work?

 

Thanks!

 

 

Rob

 

Robert Leetun

Network Engineer

Boulder County Information Technology

2025 14th Street

Boulder, CO 80302

303 441-3866 (W)

303 441-3983 (F)

rleetun at bouldercounty.org <mailto:arees at bouldercounty.org> 

 

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