[cisco-voip] Audio in handset when using headset

[Ryan Ratliff]

There is an enhancement to disable this via phone config settings (Handset/Headset Monitor).  It is dependent on phone load and CUCM version. 

As the name implies, it's so supervisors can easily monitor calls via the handset/headset if the other is in use.

CSCsz35375 will show you where the feature got checked in to CUCM.  

Looks like it went into a late 6.1(3)ES, 6.1(4)ES, and 6.1(5) base on 6.x.   You'll also want to be aware of CSCtg89332.

-Ryan

On Jun 30, 2010, at 10:15 AM, polo person wrote:

I've just tried this on my 7941 and it does this as well, although I've never really noticed it before as the sound coiming out of the handset is fairly quiet.
 
CUCM 6.1.3.2103
 
Plantronics Supraplus H251/A headset.
 
Cheers
 
Simon
 
From: henrik.madsen at fibervisions.dk
To: cisco-voip at puck.nether.net
Date: Wed, 30 Jun 2010 08:22:51 -0500
Subject: [cisco-voip] Audio in handset when using headset

When using headset on our Cisco 7942 phones, we can hear the conversation coming out of the handset as well.
It seems that for some reason the speaker in the handset is not muted when using headset
The headset is connected to the headset connector on the phone.
 
We have tried different headsets, and have just had plantronics send us some new for testing, but still have this problem.
 
Is this normal behavior? Or is this a setting on the phone? Or maybe something else ?
 
 
Best regards
Henrik Madsen


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