[cisco-voip] Call Recording

[Go0se]

I have no idea what the cost is but we have a client with UCM and a CCX call
center and they use Onvicord:

 

http://www.onvisource.com/products/onvicord/

 

They actually use it to record audio and they also capture what is happening
on the call center agent's desktop. I believe there is also a version that
simply records audio and I believe it is realtively enduser friendly. There
is a demo video on their web site.

 

Thanks,

 

Go0se

 

My blog: 

http://atc.go0se.com <http://atc.go0se.com/> 

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Tuesday, March 02, 2010 3:38 PM
To: Lisa Notarianni
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Recording

 

Not built into CallManager, but Nice and Witness are two popular products.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lisa Notarianni
Sent: Tuesday, March 02, 2010 2:30 PM
Cc: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Recording

 

Using Call Manager 7.1.2.20000-2...

Our Public Safety department is in need of a recording device that will
support true VoIP (not via a coupler that sits between handset and phone) in
addition to POTS lines and radios.

Is there a recording option in Call Manager that can help us with the VoIP
need?  If so, is the reporting user friendly for non technical staff who may
need to access it?

Thank you,

Lisa

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