[cisco-voip] DMA Export Failing - Tandberg

[Carter, Bill]

Can I uninstall the Tandberg Plugin? Will this resolve the problem?

 

From: Joe Martini (joemar2) [mailto:joemar2 at cisco.com] 
Sent: Monday, March 15, 2010 9:26 AM
To: Carter, Bill; Cisco-Voip-Puck
Subject: RE: [cisco-voip] DMA Export Failing - Tandberg

 

You'll have that problem if the file was ever installed on your server.
You can try this:
http://ftp.tandberg.com/pub/software/endpoints/cisco_call_manager_series
/CUCM_V5_V6_7/

 

Joe

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Carter, Bill
Sent: Monday, March 15, 2010 10:18 AM
To: Cisco-Voip-Puck
Subject: [cisco-voip] DMA Export Failing - Tandberg

 

I am running DMA to upgrade a CM 4.13sr3a to UCM 7.13 and it is failing.
In the logs I have the following error.

 

ExportDatabase, returning [Failure- Tandberg.xml file is invalid and
needs to be replaced before upgrade. Please reinstall Tandberg with a
newer installation]

 

The customer does not have any Tandberg devices deployed. Can I rename
the Tandberg.xml file? If I need to reinstall the Tandberg, where do I
download the Tandberg files?

 

-Bill

 

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