[cisco-voip] "Internal" Caller ID

[Norton, Mike]

Hmmm, interesting. I’m on 6.1.4... turns out, if I set the “Display (Internal Caller ID)” and the “ASCII Display (Internal Caller ID)” to be two different things, then the non-ASCII one gets sent for internal calls and the ASCII one gets sent for external calls. Handy.

But it still doesn’t explain why the page lies about it being “internal” when clearly it is not.

--
Mike Norton
I.T. Support
Peace Wapiti School Division No. 76
Helpdesk: 780-831-3080
Direct: 780-831-3076


From: george.hendrix at l-3com.com [mailto:george.hendrix at l-3com.com]
Sent: Tuesday, March 16, 2010 12:56 PM
To: Lelio Fulgenzi; Norton, Mike
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] "Internal" Caller ID

There is an ASCII field CID in version 7.1.  These are the fields in 7.1.

Alerting Name
ASCII Alerting Name

Display (Internal Caller ID)
ASCII Display (Internal Caller ID)

The field description states devices that do not support Unicode (internationalized) characters display the content of the ASCII field.

Bill Hendrix
[cid:image001.jpg at 01CAC50A.522C24D0]
george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>
W: 813-281-3109  C: 813-205-0979
STRATIS Service Desk: 1-800-871-9983

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, March 16, 2010 2:15 PM
To: Mike Norton
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] "Internal" Caller ID

Mike, I think you hit the nail on the head. What happens in Canada is slightly different. The help pages are for US characteristics. Case in point, we could really use a Calling Name Display Mask that is set on all outbound calls, but there is no field like that.

I've heard through the grape vine that with v7/8 there is an ASCII field that is actually sent out instead of the normal one.


---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)


----- Original Message -----
From: "Mike Norton" <mikenorton at pwsd76.ab.ca>
To: cisco-voip at puck.nether.net
Sent: Tuesday, March 16, 2010 1:43:32 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] "Internal" Caller ID

This is not really a problem per se (I actually enjoy the functionality), just a riddle that has always bugged me. Does anyone know why on the settings page for a DN, there is “Internal Caller ID,” but there’s actually nothing “internal” about this field at all? CUCM *does* send this supposedly-“internal” text out my MGCP gateways to the PSTN provider where it ultimately *does* end up on the external callee’s display. The description for the “Internal Caller ID” even says that it’s for internal calls… but it lies. Yes I am classifying the calls as Off-Net, but it doesn’t seem to make a difference.

(FYI – Here in Canada, the PSTN providers tend to accept display name the entire way through a call path, unlike in the U.S. where my understanding is they typically only accept the number and then do their own database look-up to get a name.)

Maybe the DN settings page was translated from some other language and “internal” didn’t come across right? Or maybe I have some obscure service parameter set that I don’t know about?

--
Mike Norton
I.T. Support
Peace Wapiti School Division No. 76
Helpdesk: 780-831-3080
Direct: 780-831-3076

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